Top Operations Jobs in NYC, NY

Configure employer leave and short-term disability plans in the vendor platform, lead client and broker working sessions, gather and translate plan requirements into system configurations, execute testing and validation, maintain documentation, and coordinate with internal teams and the vendor to ensure accurate, timely implementations and continuous process improvement.

Lead and develop a 10-15 person implementation team to deliver end-to-end, multi-product group benefits implementations. Ensure consistent Salesforce Workflow+ execution, drive operational excellence and transformation (including AI/automation), manage KPIs/OKRs, resolve escalations, and partner cross-functionally to deliver client outcomes and service differentiation.

The Senior Associate, Implementation Manager oversees the implementation of GBS products for clients, managing the process, ensuring timely deliverables, communicating with stakeholders, and resolving issues throughout the onboarding experience.

The Director of Implementation Managers oversees onboarding and implementation of benefits, leads a team, drives innovation, optimizes processes, and ensures client satisfaction.

The Senior Associate - Vendor Management oversees vendor performance, leads projects, supports team members, and develops dashboards for performance metrics while training junior staff.

Coordinate studio operations including contractor recruiting and onboarding, scheduling, travel logistics, invoicing, purchasing, COI collection, production system maintenance, and administrative support to ensure accurate, timely delivery of creative work.

Lead and optimize technology operations for stability and resilience in advisor and agent platforms, driving automation and incident management.

Lead and coach Sustainability Leaders to deepen Continuous Improvement adoption across one or two business lines. Drive CI assessments, maturity measurement, improvement planning, and capability building. Influence leaders, facilitate cross-team problem solving and Communities of Practice, and report impact while guiding sustained behavioral change and CI tool evolution.

Provide strategic and tactical administrative support for Controllers, manage team objectives, plan events, coordinate meetings, and develop communications.

The Senior Associate will lead CLO operations, oversee servicing, manage relationships with stakeholders, drive automation initiatives, and mentor junior staff.