Top Tech Jobs & Startup Jobs in NYC, NY

Provide high-level administrative and operational support to the COO: manage complex calendar and travel, prepare briefs and daily overviews, triage requests, track project milestones, maintain dashboards and accountability trackers, draft executive correspondence, and coordinate cross-functional communications with discretion.

The role involves managing enterprise platform deliveries, overseeing change management, data migration, system configuration, user onboarding, and go-live support for clients in a SaaS environment.

Lead onboarding and trial success by ensuring pre-Day 1 technical readiness, troubleshooting document and data extraction issues, coordinating with Engineering and Product, and serving as the primary liaison to keep customers unblocked and trials progressing smoothly.

Manage a portfolio of mid-market law firm accounts, ensuring customer success through proactive engagement, account management, and developing tailored success plans. Analyze retention risks, drive revenue growth through upselling, and document customer feedback to influence product development.