Top Tech Jobs & Startup Jobs in NYC, NY

Serve as primary patient contact, handle inquiries and concerns, gather and analyze feedback, collaborate with clinical and operations teams, and track patient satisfaction metrics to improve processes.

Lead client implementations from sales handoff through onboarding, ensuring onboarding completes within 30 days, maintaining playbooks, reporting on implementation pipeline, and removing roadblocks.

Support post-sales customer lifecycle by onboarding customers, managing renewals, driving long-term engagement, running feature training and meetings, liaising with Product/Engineering, and identifying churn risks.

Provide empathetic, high-quality support via email, chat, and phone to help customers navigate the Turquoise platform, troubleshoot account or technical issues, document interactions in CRM (Zendesk/Salesforce), and escalate complex problems to internal teams.

Design, build, test, and maintain software systems by translating user requirements into efficient, secure code. Collaborate with stakeholders, document technical specifications, perform QA and ongoing updates, and manage data storage using relational and NoSQL databases.

Provide remote clerical and organizational support including email screening, calendar management, CRM updates, document preparation, travel booking, project tracking, online research, and light bookkeeping using common collaboration and productivity tools.

Support the sales team by managing pipelines and CRM data, preparing sales reports, tracking performance metrics, coordinating handoffs for onboarding, and assisting with lead qualification and follow-up communications to ensure smooth prospect-to-customer transitions.