Top Tech Jobs & Startup Jobs in NYC, NY

Directs global client services for music publishing clients by advocating internally, coordinating across departments, producing royalty, copyright, and synchronization reports, maintaining Airtable, Google Drive, and Salesforce resources, supporting client onboarding, managing correspondence, and monitoring industry developments.

Leads the company-wide business intelligence strategy, roadmap, metrics, and self-service reporting infrastructure. Partners with Product, Marketing, Finance, and Data Engineering to improve data quality, governance, and decision-making. Oversees customer and product analytics, including segmentation, cohort analysis, lifetime value, churn, retention, experimentation, and revenue trends. Builds dashboards, analytics models, and executive-ready insights while evaluating AI-enabled analytics tools.

Leads strategy and execution for enterprise streaming and social data products. Defines roadmaps, semantic models, governance, data quality standards, service levels, and data contracts for trusted music consumption data. Partners with engineering, analytics, marketing, finance, and business teams to establish authoritative metrics and drive adoption. Enables AI, predictive analytics, intelligent agents, and generative AI through reliable, discoverable data products while managing external data sources and operational support.

Leads strategic finance analyses, global business integration, process optimization, cost-reduction initiatives, and cross-functional projects. Develops financial models and executive presentations, tracks strategic workstreams, identifies opportunities, recommends process improvements, and manages finance communications with internal stakeholders and label or artist partners.

Provides administrative support to the A&R team through extensive travel and meeting coordination, calendar and schedule management, guest assistance, expense reconciliation, meeting preparation, ticket coordination, special project follow-up, and weekly research reports. Requires strong organization, communication, confidentiality, multitasking, and Microsoft Office skills in a fast-paced environment.

Leads CD Baby’s organic social strategy across major platforms, owning content planning, creation, publishing, community engagement, analytics, and growth. Develops platform-specific strategies and KPIs tied to artist acquisition and brand authority; creates short-form video and educational content; engages artists and manages the brand voice; tracks trends and competitors; reports insights; and tests formats, messaging, talent, and calls to action. Partners with marketing to connect social performance to broader business priorities.

Handle complex customer support escalations involving royalties, metadata, distribution, rights management, account configuration, and compliance. Diagnose multi-product issues, coordinate with cross-functional teams, provide empathetic email support, improve workflows and documentation, and mentor support associates. Maintain expertise in digital music distribution, publishing, copyright, monetization, and DSP requirements while identifying recurring customer and product issues.

Monitors music publishing catalogs across Songtrust systems to identify stalled workflows, metadata issues, automation errors, duplicate records, and delivery failures. Coordinates with Product, Engineering, and internal teams to resolve system and catalog problems, supports Letter of Direction completion, reconciles terminated accounts, and reviews RMP and CWR processing. Provides insights and recommendations to improve catalog accuracy, workflow transparency, and operational efficiency.

Senior executive responsible for defining and implementing enterprise data governance and strategy across music rights, royalties, consumption, fan and commerce data. Establish governance frameworks, data ownership, standards, and compliance (GDPR/CCPA). Drive cross-functional adoption, technology selection, AI-ready foundations, metadata standardization, and enable data monetization and innovation across global teams and partners.

Lead strategy and execution of enterprise eCommerce data products to provide authoritative, AI-ready sources of truth for sales, orders, customers, products, subscriptions, and marketing. Partner with business, engineering, analytics, and governance teams to define metrics, semantic models, SLAs, monitoring, data contracts, and adoption to enable reporting, predictive models, and AI applications.