Top Tech Support Jobs in NYC, NY

The User Operations Manager will lead a support team, ensuring effective operations, driving performance, and enhancing customer experiences. Responsibilities include team leadership, operational oversight, process optimization, and cross-functional collaboration.

As a Customer Engineer, you will drive customer success through onboarding, technical support, product insights, and liaising between customers and engineering teams.

The Enterprise Premium Support Specialist provides high-touch technical support to enterprise customers, resolves complex issues, and collaborates with teams to enhance customer success and product adoption.

Seek motivated individuals for a full-time role in technical support within a dynamic financial technology environment, emphasizing customer service and communication skills.

The User Operations Manager will lead a support team, ensuring operational excellence, accountability, and continuous improvement in customer service delivery.

Provide technical support for robotic systems, helping customers troubleshoot issues, collaborate with teams, and document solutions. Maintain knowledge base and improve support processes while achieving KPIs.

Lead and build a technical support organization, resolve complex platform and integration issues, design AI-first support systems and self-serve infrastructure, establish SLAs and feedback loops with Product and Engineering, and drive customer health, retention, and expansion through data-driven support processes.

As an Associate Technical Support Specialist, you'll troubleshoot hardware/software issues, support member onboarding, and enhance member satisfaction through excellent communication and problem-solving skills.

The Technical Support Engineer troubleshoots customer environments, manages escalations, and enhances system performance while collaborating with development teams and utilizing AI tools.

The Technical Support Engineer resolves complex technical issues, collaborates with support and engineering teams, and enhances customer experience while meeting service SLAs.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

The Technical Support Engineer 1 will provide technical support to customers, handle inquiries, manage support tickets, and perform administrative duties related to software installation and maintenance.

Provide technical support for security detection systems, work on-site at customer locations, and assist in meeting service level agreements through troubleshooting and maintenance.

As a Technical Support Specialist, you will troubleshoot issues, answer technical questions, and collaborate with engineering to resolve complex problems, ensuring customer satisfaction with Broccoli's AI product.

The Technical Support Engineer will handle a high volume of customer support tickets, ensuring fast resolution while maintaining professional communication. Duties include documenting escalations, improving efficiency, and identifying recurring issues. The role requires a strong work ethic, resilience, and teamwork in a fast-paced environment.

As a Strategic Technical Support Engineer, you’ll manage enterprise customer relationships, handle complex technical issues, and enhance trust through proactive solutions and clear communication.

Provide technical assistance and customer support for alarm systems and home automation. Troubleshoot issues via phone while ensuring excellent customer experience and managing multiple tasks effectively.

The Technical Support & Sales Rep provides technical support and sells products to customers through inbound calls, troubleshooting issues, and promoting sales strategies while achieving performance metrics.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

The Technical Support Specialist provides customer support via multiple channels, troubleshooting issues, documenting interactions, and ensuring customer satisfaction. They work with Tier 2 support for escalations and contribute to improvement efforts.

As a Technical Support Engineer at Blockaid, you will troubleshoot customer issues, investigate anomalies, and become a system expert while collaborating with engineering and product teams.

This role involves managing customer experiences, providing technical support, troubleshooting issues, and collaborating with engineering teams to resolve complex problems.

Provide advanced computer, network, and technical support, install and configure operating systems, resolve workstation issues, and maintain secure access across networks.

Provide deskside IT support for school staff and students, troubleshoot and optimize desktop and Chromebook setups, and manage support tickets.

As a Technical Support Specialist, you will manage escalated technical issues, troubleshoot integrations, and coordinate with Customer Success, Product, and Engineering teams to ensure customer satisfaction and effective onboarding.