Top Tech Support Jobs in NYC, NY

Manage technical support requests, troubleshoot issues with APIs and ERPs, and educate merchants on best practices for using Tabs. Ensure timely issue resolution through collaboration with cross-functional teams while maintaining high-quality customer experiences.

The Sr Technical Support Specialist will resolve customer issues, analyze data using SQL, collaborate with engineering on bugs, and provide support to junior engineers.

The role involves providing technical support to customers by diagnosing, troubleshooting, and resolving issues with software and networked systems, utilizing SQL, creating and maintaining support tickets, and delivering exceptional customer service.

The Technical Support Specialist assists customers with software issues, develops solutions, and utilizes support tools to enhance customer satisfaction in a rapidly changing environment.

As a Technical Support Engineer, you'll support customers via chat and email, troubleshoot issues, and document processes. You'll also identify trends and collaborate with teammates to improve customer experiences.

The Technical Support Engineer will troubleshoot customer issues, work with engineering to fix bugs, and improve AI workflows.

The Technical Support Engineer will diagnose and resolve technical issues, own customer support cases, and contribute to product development through customer feedback. Strong communication and problem-solving skills are essential.

Provide technical support for patient care solutions, assist in troubleshooting, collaborate on system issues, and guide field engineers and technicians.

The Advanced Technical Support Engineer resolves customer issues, collaborates with engineering teams, and advocates for customer needs while ensuring successful deployment plans.

Provide onsite and remote technical support, resolve technical issues, manage incidents, and improve services for a global ICT team.

As a Technical Support Engineer, you'll troubleshoot issues, provide user support, implement fixes, and enhance customer experience through feedback and process improvements.

The role involves diagnosing customer-reported issues, debugging integrated systems, scripting solutions, and collaborating with engineering to address problems in real time.

Provide primary support to customers using CDK's products through various channels, resolving technical issues and documenting inquiries.

The Designated Technical Support Engineer at Glean supports assigned customers by troubleshooting technical issues, driving improvement in support processes, and enhancing customer experience through proactive communication and technical expertise.

Provide technical support for hardware and software issues, troubleshoot CSI products, mentor staff, and ensure positive customer experience.

Assist customers with software issues via various communication methods, provide feedback, and identify bugs. Develop solutions to enhance customer experience.

The Specialist provides exceptional onboarding for Telemedicine customers, configures systems, educates clients on workflows, and requires 3+ years of technical support experience.

The Siemens X-ray Technical Support Engineer provides remote and on-site technical support for Siemens imaging products, ensuring excellent customer satisfaction and service compliance. Responsibilities include troubleshooting, training, process improvements, and collaboration with service technicians.

The Premium Support Specialist handles complex, time-sensitive support for strategic customers, ensuring effective communication and incident management, while collaborating with Customer Success and engineering teams.

As a Junior Technical Support Specialist, you will provide first-line technical support to enterprise customers, resolve issues, and learn troubleshooting techniques while supporting internal teams.

The Technical Account Manager acts as a strategic advisor, providing technical support and proactive engagement for clients using FIS products and services, ensuring successful utilization and addressing any technical challenges.

As a Customer Engineer, you will drive customer success through onboarding, technical support, product insights, and liaising between customers and engineering teams.

Provide technical support for customers, managing support tickets, diagnosing and resolving issues with robotic systems, and ensuring customer satisfaction.

Provide first-line technical support for customers, diagnosing and resolving Level 1 issues related to robotic systems and infrastructure, while managing customer support tickets and ensuring compliance with SLAs.

The Technical Support Specialist provides advanced troubleshooting for ERP system issues, collaborates with internal teams on technical problems, and enhances documentation while ensuring customer satisfaction and continuous improvement of support processes.