Top IT Jobs in NYC, NY

Provides tier 2 technical support for hardware, software, networks, workstations, servers, printers, and mobile devices. Installs, configures, upgrades, images, and maintains end-user systems; manages device inventory and enterprise desktop tools. Troubleshoots incidents, supports service restoration, advises users, documents solutions, and contributes to process improvements. The role is remote within Florida with periodic travel to branch locations.

Leads global corporate IT and infrastructure, including employee support, Freshservice, identity and access management, networks, endpoints, enterprise applications, facilities technology, and launch readiness. Manages vendors, budgets, procurement, automation, AI tools, security controls, continuity, and recovery procedures while developing the IT team and roadmap.

The Director of IT leads the school's technology infrastructure, systems, services, vendor relationships, procurement, budgeting, and strategic technology integration. Responsibilities include maintaining servers, hardware, software, networks, wireless connectivity, VoIP, classroom technology, and technical support systems. The role also manages technology training, professional development, equipment distribution, troubleshooting, compliance, and the federal E-Rate process while supervising staff and supporting technology-enabled teaching and learning.

Own internal IT infrastructure, including employee devices, software systems, user accounts, access permissions, SharePoint, security controls, and IT asset inventories. Support onboarding and offboarding, troubleshoot hardware and software issues, coordinate with vendors, maintain IT policies and documentation, and improve scalable internal workflows and automation.

Administers and optimizes Amazon Connect and enterprise service center platforms, including routing, queues, IVR workflows, permissions, telephony, digital channels, and conversational AI. Provides production support, incident resolution, vendor escalation, release testing, documentation, and platform monitoring. Partners with Operations, Engineering, Clinical, and Analytics teams to implement configurations, validate reporting, improve workflows, and maintain reliable communication infrastructure.

Supports day-to-day IT operations for 50–60 clients, focusing on employee onboarding, offboarding, technology procurement, documentation, ticket resolution, and workflow improvement. Communicates with clients through email, Slack, and virtual meetings; tracks requests, identifies recurring issues, maintains client IT playbooks, and co-facilitates data security training. The role requires strong customer service, organization, responsiveness, attention to detail, and the ability to learn technical systems quickly.

Administers and supports SIM International’s technology systems, including Microsoft ecosystem applications. Monitors system reliability, security, and user experience; resolves or escalates support requests; maintains IT processes and controls; coordinates with vendors; develops recommendations and user-friendly SharePoint content; and provides end-user training across time zones.

Provides strategic leadership for SIM International’s IT systems and services, ensuring secure, reliable, sustainable, cost-effective, and user-focused technology operations. Leads the international IT team, establishes processes and risk controls, oversees system implementations, manages budgets, develops staff, coordinates IT capabilities across global entities, and advises organizational leadership on technology priorities.

Provides Tier 1 help desk support for government information systems, including Tableau and Salesforce. Duties include troubleshooting, ticket logging, access management, user account updates, issue escalation, and customer assistance. The role collaborates with development and operations teams, supports system access requests, implements assigned projects, and maintains sensitive information. Work may include variable shifts, weekends, and holidays, with less than 10% travel and remote work options.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Own end-to-end IT operations for a globally distributed workforce, including cross-platform support, MDM administration, patch management, endpoint security, SaaS and identity access, onboarding and offboarding, automation, asset inventory, procurement, and cloud/IaC collaboration. The role requires strong macOS, Windows, and Linux expertise, participation in weekend on-call rotation, and experience improving secure, scalable IT systems in a remote environment.

Performs secure data wiping and sanitization of storage devices, verifies and documents erasure, troubleshoots basic computer hardware and storage issues, and maintains asset inventories. The role also supports drive installation, replacement, formatting, cloning, imaging, e-waste disposal, and compliance documentation while following security procedures and protecting sensitive information.

Provides onsite IT resource management and desktop support, including hardware and software procurement, installation, imaging, deployment, troubleshooting, lifecycle tracking, licensing, asset management, endpoint security, testing, documentation, and vendor coordination. Supports office relocations, infrastructure projects, and operational upgrades; trains new hires and communicates with IT leadership. Requires occasional remote-site support, on-call availability, and physical handling of equipment.

Provides onsite and remote IT support for enterprise customers, including device setup, troubleshooting, software and operating system administration, network connectivity, onboarding and offboarding, ticket management, IT asset lifecycle management, and documentation. Coordinates with offshore network and security teams, maintains CMDB records, follows ITIL and compliance processes, supports office infrastructure, and improves service delivery.

Provides hands-on IT support for employees, including onboarding, offboarding, hardware provisioning, account administration, troubleshooting, endpoint management, and security hygiene. Administers Google Workspace, JumpCloud, and Google MDM; maintains office networks, printers, conference room A/V, and video conferencing systems. Manages tickets, documentation, inventory, vendors, and light automation while independently resolving software and hardware issues.

Provides first-line technical support across restaurant locations, troubleshooting hardware, software, networks, mobile devices, office equipment, VoIP systems, and user issues. Maintains ticket records, communicates resolutions, supports IT projects, coordinates with vendors, performs on-site assistance, and develops preventative maintenance and troubleshooting procedures.

Leads high-severity incident response for critical healthcare IT systems, coordinating technical teams, vendors, stakeholders, and executives through triage, escalation, resolution, and root cause analysis. Maintains ServiceNow documentation, supports incident, problem, and change management, analyzes trends, improves operational resiliency, mentors staff, and participates in 24/7 on-call coverage. The role is remote, includes irregular hours, and requires travel up to 25%.

Leads high-severity incident response for a healthcare IT environment, coordinating technical teams, stakeholders, vendors, and executives through resolution. Manages incident, problem, change, triage, root-cause analysis, documentation, SLA adherence, and process improvement using ServiceNow. Supports critical EHR, clinical, financial, and imaging systems, mentors team members, participates in on-call coverage, and works irregular overnight shifts. The role is remote, requires up to 25% travel, and requires obtaining Public Trust Level 5.

Own Tekmetric’s IT function, including systems, endpoints, identity, SaaS, office infrastructure, support, and security. Lead a small team, establish technical direction, automate workflows, manage SSO and device platforms, partner on security operations, support office technology, build scalable controls, and manage the IT budget. The role is hands-on and requires strong technical contribution across automation, infrastructure administration, incident response, and identity management.

Administer Federal Okta, Slack, and Google Workspace environments; manage identity lifecycle, permissions, SSO integrations, shared drives, and secure communication channels. Provide remote front-line support, troubleshoot access and software issues, and document procedures. Support commercial IT operations, align Federal and commercial workflows, conduct access audits, and assist with security investigations and compliance audits.

Manages end-user IT operations, service management, endpoint and asset administration, onboarding and offboarding, vendor relationships, security support, SOC 2 governance, risk management, and business continuity activities. The role serves as a technology escalation point, improves service processes and documentation, tracks operational and compliance metrics, coordinates audit evidence, and partners with internal teams and external vendors in a remote-first SaaS environment.

Leads internal IT operations for a distributed workforce, including help desk services, Microsoft 365 administration, identity and access management, endpoint lifecycle, vendors, licensing, business continuity, security operations, compliance controls, and technology projects. Manages a small team and supports secure AI and internal platform adoption. The role owns IT budgets, documentation, infrastructure practices, and controls aligned with ISO 27001, SOC 2, HIPAA, and GDPR.

Provides frontline help desk support for students, faculty, and staff; manages devices, printers, classroom technology, inventory, and helpdesk records; troubleshoots hardware, software, network, and audiovisual issues; supports school events; trains users; maintains documentation; assists with infrastructure, procurement, backups, updates, and IT policies.

Serve as Hearth’s primary IT specialist, resolving employee support issues, managing the MacBook fleet, and owning onboarding and offboarding. Maintain SOC 2 readiness through Vanta, strengthen access controls across company systems, document repeatable IT processes, and automate routine support tasks. The role is primarily onsite in NYC and may expand into office management responsibilities.

Provides helpdesk and advanced technical support for geographically dispersed users. Administers Windows and Linux workstations, Microsoft 365, Active Directory, hardware, software, printers, phones, servers, licenses, and equipment inventory. Handles onboarding, workstation deployment, maintenance, upgrades, troubleshooting, ticket management, documentation, and user communications. Requires foundational networking, VoIP, operating-system, and office software expertise, with scripting and server administration preferred.