Top IT Jobs in NYC, NY

Provide global IT support across hardware, software, identity, networking, cloud applications, onboarding, device provisioning, access management, endpoint administration, and asset tracking. Administer workplace systems including Okta, Google Workspace, and Kandji or Jamf. Troubleshoot macOS and Windows environments, maintain documentation and inventories, support security and compliance activities, and build automations to improve IT workflows and employee experience.

Provide technical support to a globally distributed workforce across hardware, software, identity, networking, cloud applications, and endpoint systems. Support onboarding, offboarding, device provisioning, access management, asset tracking, documentation, compliance activities, and security best practices. Troubleshoot macOS and Windows environments, escalate complex issues, and improve IT processes through automation. Collaborate with People, Security, Legal, Finance, and Engineering while exploring AI productivity tools and emerging workplace technologies.

Provide tier-1 desktop support: respond to service tickets, install/configure PCs and peripherals, manage images and AD groups, perform hardware/software upgrades, track inventory and licenses, document procedures, assist onboarding, and troubleshoot LAN/WAN and end-user issues.

Provides hands-on IT support for the New York office, including macOS troubleshooting, global helpdesk queue management, hardware lifecycle, conference room AV, office networking, onboarding, SaaS administration, vendor coordination, and IT logistics. The role also supports office build-outs and moves, executes endpoint and workplace technology projects, improves processes, and documents solutions. Requires strong troubleshooting, organization, communication, and experience supporting technical users.

Leads and develops the internal IT helpdesk and systems administration team, shifting operations from reactive support to proactive service delivery. Owns IT roadmaps, cross-functional projects, vendor relationships, authentication and access standards, disaster recovery, security improvements, and process automation. Establishes measurable KPIs and audit-ready onboarding and offboarding workflows while improving documentation, service levels, workload visibility, and operational accountability.

Lead and mentor a global Corporate IT support team across Windows, macOS, mobile and Linux platforms. Own BAU operations, incident/problem/change management, vendor relationships, project delivery, KPIs/SLAs, knowledge management, budgeting, and partner with InfoSec to maintain secure, stable services.

Provide on-site end-user IT support for the India office: configure and manage Windows/macOS/Linux endpoints, identity and access, device lifecycle, networking (DNS/DHCP/VPN/Wi‑Fi), peripheral ecosystems, automation via PowerShell/Bash/Python, ticketing and vendor management, and collaborate with global IT teams. Provide light after-hours US support and occasional NYC travel.

Own company-wide corporate IT infrastructure for a remote workforce, including identity and access management, endpoint devices, SaaS applications, hardware provisioning, vendor relationships, and IT support. Implement AI-driven workflows to automate ticketing and issue reporting, maintain SOC 2 and ISO 27001 compliance evidence, partner with Security Engineering, and create scalable documentation and runbooks.

Provide advanced onsite and remote end-user technical support across Windows, macOS, Linux, mobile, VDI, collaboration and infrastructure technologies. Troubleshoot complex incidents, perform root-cause analysis, manage multiple support channels and executive escalations, maintain ITIL-based processes, create documentation, participate in deployments, and collaborate with engineering, security, and vendors to implement permanent solutions.

Provides Tier II technical support for application, hardware, network, server, workstation, cloud, and mobile-device issues. Troubleshoots Windows, macOS, and Linux environments; manages user accounts, permissions, and access rights; monitors systems and networks; documents resolutions; mentors junior staff; and supports software deployments, upgrades, and network projects. Tracks incident trends and root causes to improve IT service delivery and user experience.

Build and maintain automations (Okta Workflows, Jira Automation, Atlassian Rovo) to deflect repetitive tickets; develop automation pipelines; scope sprint work; and provide hands-on Tier 1/2 in-office support including laptop provisioning, account lifecycle management, and Mac fleet administration using Jamf and Google Workspace.

Provides Tier II technical support for applications, hardware, networks, servers, workstations, cloud environments, and mobile devices. Troubleshoots complex issues, manages user accounts and permissions, documents solutions, monitors systems, and reports incident trends. The role also mentors junior staff and participates in software deployments, system upgrades, and network enhancement projects while delivering strong customer service.

Leads Docker’s global Information Technology organization, overseeing help desk services, application management, device lifecycle logistics, internal productivity tools, service metrics, SLAs, and continual improvement. Develops multi-year IT strategy and technology roadmaps, architects and optimizes the SaaS and cloud application ecosystem, manages technical debt, and partners with executives and technical leaders to support business growth. Builds a metrics-driven, customer-focused team and advances AI- and automation-first practices.

Provide white-glove L2/L3 technology support for executives: device lifecycle management, email/calendar and M365 support, AV and meetings setup, secure remote access, incident triage, security practices, executive coaching, and operational runbooks for executive services.

Leads and supports internal IT operations for a globally distributed workforce. Manages a small IT team, oversees infrastructure and systems, improves identity, device, and SaaS tooling, partners across departments on onboarding and security, supports SOC 2 and ISO 27001 compliance, and establishes scalable processes, SLAs, ticketing workflows, and documentation. This is a hands-on player-coach role focused on reliability, security, efficiency, and employee experience.

Provides senior technical leadership for IT support and operations in a remote healthcare technology environment. Owns complex escalations, incident resolution, root cause analysis, endpoint and identity administration, onboarding and offboarding, vendor escalations, documentation, automation, and reliability improvements. Coaches support staff, develops scalable processes, partners with Security, Compliance, Engineering, Product, and clinical teams, and communicates clearly during high-impact incidents affecting clinical workflows.

Hands-on internship training to support, configure, and operate desktop, network, and application systems. Tasks include responding to support requests, building and configuring Windows and Linux devices, supporting Windows domain infrastructure, monitoring systems, troubleshooting desktop/server/network issues, automating/admin tasks with scripting (e.g., PowerShell), and maintaining technical documentation.

Administer Epic’s corporate identity, access, endpoints, applications, devices, and employee IT support. Manage onboarding and offboarding, access reviews, authentication and device standards, MDM provisioning, asset inventories, procedures, and audit evidence. Support SOC 2 or similar compliance activities, security reviews, and incident response while partnering with infrastructure and people operations. This is a fully remote, US-based role supporting a global engineering team.

Lead administration of Microsoft 365, Google Workspace, SaaS applications, Azure identity, and cloud infrastructure in a fully cloud-based organization. Provide Level 2/3 service desk escalation, execute migrations and cybersecurity projects, establish IT service processes, manage assets and vendors, and support onboarding, offboarding, incident response, change management, and M&A initiatives. The role partners with IT leadership and may help build and manage a growing internal technical team.

Provide IT and A/V technical support across multiple locations, including NYC: set up and troubleshoot video conferencing, projectors, microphones, network equipment (switches, routers, access points), maintain data closet/datacenter hardware, coordinate with ISPs, document procedures, and drive process improvements to ensure reliable IT operations and strong end-user support.

Provide high-touch, real-time IT support to C-level executives: manage and troubleshoot iOS devices and Windows 11 systems, maintain MDM configurations, support collaboration apps (Outlook, Teams, Zoom, OneNote), collaborate with admin and IT teams, provide on-site and occasional after-hours support, and maintain confidential documentation and proactive device maintenance.

Build and lead DESRI's internal IT function: define IT strategy and governance, manage infrastructure and enterprise applications (Microsoft 365, HRIS), lead cybersecurity and compliance, oversee vendor and budget management, establish service delivery and Help Desk, and scale a global IT team to support distributed operations and remote employees.

Provide on-site deskside support for Mac OS and Windows environments: troubleshoot OS, network, VPN, printers, Microsoft 365 and cloud services; perform proactive maintenance and backups; support hardware, servers, and document work.

Lead global IT operations, systems, and network engineering including help desk, endpoint and identity management, enterprise networking, A/V/live production, office infrastructure delivery, vendor/procurement oversight, and operational rigor (ITSM, change control, incident/RCA). Build and grow teams, set SLAs, partner with Security and People Ops, and drive technical roadmap for secure, high-availability infrastructure.

Provide end-user IT support across hardware, software, networking, and accounts (primarily macOS) via tickets, Slack, and in-person; maintain documentation and runbooks; manage device enrollment, MDM, identity and access workflows; participate in on-call rotation; automate repetitive tasks with scripting; improve onboarding and operational processes.