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Top Tech Support Jobs in NYC, NY
Aerospace • Software • Agriculture
Own first-line customer support: triage tickets, reproduce and document bugs for engineering, surface product patterns to Product, build docs and runbooks, and maintain SLA and CSAT targets.
Top Skills:
APIsLogsNetworkingObservability ToolsPylonRelational DatabasesScripting/Automation
Insurance
Provide inbound and outbound technical support and sales for consumer electronics (phones, tablets, laptops, smart TVs, gaming consoles). Resolve device and software issues via phone, chat, and email using knowledge-base tools, meet quality and performance targets, assist with handset protection and digital product inquiries, and contribute to team knowledge and sales goals.
Top Skills:
AndroidEmail SupportGaming ConsolesiOSKnowledge-Based SystemsLaptopsLive Chat PlatformsmacOSSmart TvSmartphonesTabletsWindows
Enterprise Web • Fintech • Payments • Software • Financial Services
Provide front-line technical support to fintech/SaaS customers on the Pacific/Mountain time zones. Troubleshoot technical issues, interpret logs, escalate product feedback, and collaborate with Delivery, CS, Engineering, and Product teams to improve platform adoption and customer experience.
Artificial Intelligence • Productivity • Robotics • Industrial • Generative AI • Automation • Manufacturing
Provide technical support for robotic systems, helping customers troubleshoot issues, collaborate with teams, and document solutions. Maintain knowledge base and improve support processes while achieving KPIs.
Top Skills:
C++HubspotLinuxPythonRos
Fintech • Information Technology • Software • Financial Services
Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.
Top Skills:
APIsBashLookerPostmanPythonZendesk
Artificial Intelligence • Consumer Web • Wearables
The Technical Support Engineer will handle a high volume of customer support tickets, ensuring fast resolution while maintaining professional communication. Duties include documenting escalations, improving efficiency, and identifying recurring issues. The role requires a strong work ethic, resilience, and teamwork in a fast-paced environment.
Top Skills:
FreshdeskIntercomPylonZendesk
Fintech • Software • Financial Services
Provide first-line technical support for NeoXam SaaS products during US business hours, triage and resolve incidents, manage AWS cloud resources and monitoring, troubleshoot Java and database performance, perform deployments/patches, support cloud onboarding and migrations, and collaborate with R&D and global teams to maintain SLAs and operational reliability.
Top Skills:
AlbAWSCloudwatchEc2GitIamIbm MqJavaJbossKafkaLinux/UnixNeoxam AroNeoxam DatahubNeoxam IborNeoxam ImpressOraclePostgresPythonRdsRestS3ShellSoapSQL ServerTomcatVpcWebsphereXML
Automotive • Other • Energy
Provide advanced second-tier technical support (phone, email, onsite), diagnose complex product issues, conduct onsite and web training, manage cases and status updates, create technical documentation, and identify sales/service opportunities to improve customer experience.
Top Skills:
Call Center SystemsJd EdwardsWindchill
Healthtech
Provides Level 2 technical and application support for SaaS, on-premise, integrated, and legacy dental practice systems. Diagnoses issues involving operating systems, browsers, networks, cloud services, and databases; communicates resolutions to dental professionals; documents troubleshooting; manages escalations; creates knowledge content; and identifies opportunities for training, automation, and chatbot improvements.
Top Skills:
Crm SystemsDnsFirewallsMicrosoft SqlSaaSSupport Ticketing SystemsWeb TechnologiesWindows
Healthtech
Provides Level 2 technical and application support for dental SaaS, integrated, cloud, on-premise, and legacy systems. Diagnoses issues across operating systems, browsers, networks, databases, and application environments; communicates solutions to dental professionals; documents resolutions; manages escalations; and collaborates with engineering and product teams. The role also contributes to knowledge-base content, troubleshooting automation, escalation analysis, and continuous improvement.
Top Skills:
ChatbotsCloud ServicesCrm SystemsDnsFirewallsKnowledge AutomationLegacy Technology StacksMicrosoft SqlNetworkingOn-Premise ApplicationsSaaSSupport Ticketing SystemsWeb BrowsersWeb TechnologiesWeb-Based Application ArchitectureWindows Client And Server Operating Systems
Software
Provide technical support and onboarding for customers building and troubleshooting integrations with third-party applications. Triage issues, debug API requests, authentication, and data-formatting problems, guide users through low-code and developer tools, and collaborate with Engineering, Product, and Account Management. Communicate customer trends internally while delivering an exceptional customer experience on a fully remote team.
Top Skills:
CsvGraphQLJavaScriptJSONJwtLow-Code Flow BuildersNode.jsOauth 2.0RestSoapTypescriptWebhooksXMLYaml
Hardware • Information Technology
Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.
Top Skills:
FsfcFspFsrHmcIbm IIbm I Os V5R4-V7R6Ibm PowerIbm Power SystemsLparMS OfficePowerhaPtfSan ReplicationSoftware ReplicationSQLStorage ReplicationSwitch ConfigurationTape BackupViosVtl
New
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Healthtech
The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.
Top Skills:
AWSAzureComputer ScienceInformation TechnologyPowershellServicenow
Reposted 17 Days AgoSaved
Automation • Manufacturing
Support, design, develop, test, deploy, and maintain Infor CSI (SyteLine) ERP technical solutions. Provide Tier 3 support, integrations, reporting, data management, environment cloning, system administration, documentation, training, monitoring, and automation. Collaborate with functional teams, deliver within SLAs, and travel to Re:Build sites as needed.
Top Skills:
Asp.Net MvcData WarehouseHTMLIdosInfor Cloudsuite Industrial (Csi)Infor Data LakeInfor Data ViewsInfor OsIonJavaScriptJqueryMicrosoft .NetMicrosoft Power PlatformMongoosePower BISQLSQL ServerSytelineWeb Apis
Other
As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.
Top Skills:
It HelpdeskServicenow
Software
Provide frontline technical support for Fireblocks' SaaS platform, resolving customer issues via Slack and other tools, escalating complex cases, participating in incident response, documenting cases, and contributing to process improvements. Work US-Pacific hours on a fixed Wed–Sun schedule after training, collaborating with internal teams to ensure customer success in crypto and DeFi environments.
Top Skills:
BlockchainCoralogixCryptographyGrafanaJavaScriptKibanaLogstashPythonSaaS
Chemical • Manufacturing
Lead technical support and customer engagement across the Americas marine industry. Develop technical value propositions, support product conversion, manage OEM and distributor trials, oversee product and application development, resolve complaints, optimize portfolios, and promote technology adoption. The role combines marine composites expertise, customer relationship management, commercial awareness, technical project leadership, product approvals, training, and approximately 50% regional travel.
Top Skills:
Composite BoatbuildingFunctional PolymersMarine CompositesStructural Adhesives
Artificial Intelligence • Hardware • Robotics • Software
As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.
Top Skills:
CRMSalesforce Service CloudZendesk
Cloud • Security • Software • Cybersecurity
Monitor cloud systems, identify and troubleshoot incidents, escalate issues, document resolutions, maintain monitoring tools and dashboards, and follow operational runbooks. The role supports Linux-based production environments using Docker, Kubernetes, and Ansible concepts, collaborates with senior engineers to improve reliability, and participates in an out-of-hours on-call rotation.
Top Skills:
AnsibleDatadogDockerGrafanaGroundcoverKubernetesLinuxSsh
Artificial Intelligence • Hardware • Robotics • Software
Leads Technical Customer Support and Field Support teams serving defense and federal government customers using Skydio UAS products. Oversees customer issue resolution, onsite enablement, mission readiness, operational KPIs, customer satisfaction, team development, training, quality management, and process improvement. Partners with Product, Engineering, Program Management, Solution Engineering, logistics, and repair teams to resolve complex hardware, software, cloud, and operational issues. May provide extended-hours, weekend, holiday, and infrequent on-call support.
Top Skills:
Ai LlmsBlue UasBvlosCloud SoftwareDatabricksDronesIotJIRANdaaOnpremSalesforce Service CloudUas
Retail • Analytics
Investigate and resolve customer issues across robotic and software systems using diagnostics, telemetry, logs, and monitoring tools. Reproduce problems, identify root causes, collaborate with Engineering, Product, and Operations, and document findings. Build scripts, automations, and AI-assisted workflows to improve investigation efficiency. Identify systemic issues, contribute to runbooks and escalation procedures, and help scale support operations.
Top Skills:
Ai AgentsAutonomous SystemsBashComputer VisionIotJira Service ManagementMonitoring ToolsPythonRoboticsSQLSystem LogsTelemetry
Software
The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.
Top Skills:
AIKnowledge Base SystemsProperty Management SoftwareTicketing Systems
Machine Learning • Software
Provide end-to-end technical support and ownership of customer cases, drive product adoption, onboard and train customers, create knowledge base content, escalate issues to internal teams, and act as the technical advocate for customers.
Top Skills:
AppdynamicsAws (Ec2AzureCloudFormationCloudwatch)DatadogDockerDynatraceEcsEksElasticsearchFargateGCPGrafanaHoneycombInstanaJaegerKibanaKubernetesLambdaLoad BalancersLogstashLogz.IoLuceneNewrelicOpen-SearchPerlPrometheusPromqlPythonRegular ExpressionsRubySignalfxSplunkSumologic
Information Technology
Provide technical support for CloudReady to US and European education and enterprise customers by troubleshooting issues, managing cases, and ensuring customer satisfaction.
Top Skills:
Chrome OsJIRALinuxmacOSWindowsSalesforceUnixZendesk
Artificial Intelligence • Cybersecurity
Provide advanced enterprise technical support for FedRAMP/DoD environments: troubleshoot cloud, networking, and infrastructure issues; perform root cause analysis; deploy and optimize containerized and IaC-based environments; maintain SLAs; mentor junior staff; collaborate with engineering/product/sales; and ensure secure, compliant production operations.
Top Skills:
Active DirectoryAmazon RdsAnsibleAWSAzureBashCloudFormationDatadogDockerDod Il4Dod Il5Dod Il6FedrampGCPGoJavaScriptKubernetesLdapLinuxNodezeroNoSQLOauthPowershellPythonRbacSAMLSQLTcpdumpTerraformWireshark
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