Top Tech Support Jobs in NYC, NY

13 Days AgoSaved
Remote
New York, NY
Junior
Junior
Cloud • Software • Analytics
Provides technical support for NiCE Recording Solutions serving large public safety customers. Troubleshoots server, network, and VoIP issues; coordinates with customers, Support, and R&D teams; documents service requests; maintains customer communication and satisfaction; follows SLAs and support procedures; participates in knowledge transfer; and handles rotating off-hours support and occasional customer-site travel.
Top Skills: AvayaCiscoNetworksNice Support SystemServersVoip
13 Days AgoSaved
Remote
New York, NY
45K-79K Annually
Entry level
45K-79K Annually
Entry level
Other
Provides first-line technical support for Talkdesk platform issues, including incident intake, triage, severity classification, troubleshooting, escalation, SLA tracking, ticket management, and customer communication. Supports reporting, workforce management, and quality management applications, including configuration, access control, data verification, recording issues, system monitoring, and integrations. Maintains knowledge-base content and supports government and education customers.
Top Skills: Access ControlData Synchronization And Integration MonitoringQuality Management (Qm) ApplicationsReporting ApplicationsTalkdesk PlatformTicketing SystemsWorkforce Management (Wfm) Applications
13 Days AgoSaved
Remote
New York, NY
Mid level
Mid level
Artificial Intelligence • Healthtech
Resolve customer technical issues within SLA, troubleshoot web applications and data-related problems, and maintain high customer satisfaction. Collaborate with R&D, Product, Customer Success, and Medical teams on complex escalations. Improve support processes, document solutions in the knowledge base, and contribute to troubleshooting methodologies. The role requires SQL and data analysis expertise, customer-facing communication, project management, and preferably programming and healthcare industry experience.
Top Skills: ETLJavaScriptNode.jsPythonSQL
One Month AgoSaved
In-Office or Remote
New York, NY
100K-130K Annually
Mid level
100K-130K Annually
Mid level
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3 • Infrastructure as a Service (IaaS)
Provide advanced technical support for Rain's payments platform: troubleshoot APIs and integrations, read logs and run SQL queries, own incidents in 24x7 coverage, communicate with partners and internal teams, produce documentation and troubleshooting guides, and feed product and engineering insights to improve systems and roll out features.
Top Skills: Rest ApisScriptingSQL
15 Days AgoSaved
Remote
New York, NY
Entry level
Entry level
eCommerce • Hardware • Appliances
Provide Tier I technical support for smart cooler vending operators. Receive and categorize support requests, guide customers through approved troubleshooting, assist with onboarding and app usage, gather connectivity and payment-reader information, document issues, communicate next steps, and follow up. Escalate complex connectivity, backend, hardware, payment integration, and vendor issues to Tier II support while maintaining clear customer communication and accurate records.
Top Skills: Cellular ConnectivityEthernetHaha AppHaha BackendNayaxPaxPosRoutersSim CardsWi-Fi
Reposted One Month AgoSaved
In-Office
New York, NY
83K-110K Annually
Mid level
83K-110K Annually
Mid level
Cloud • Information Technology • Machine Learning
The Bare Metal Support Engineer provides support and maintenance for CoreWeave's GPU fleet, collaborating with customers and engineering teams, diagnosing issues, and improving hardware and software performance.
Top Skills: AnsibleBashCentosDell SystemsGpu TechnologyLinuxNvidia GpusPythonSupermicro SystemsUbuntu
Reposted 17 Days AgoSaved
Remote
New York, NY
Junior
Junior
Software
The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.
Top Skills: Ai ToolsMulti-Platform EnvironmentsProperty Management Software
18 Days AgoSaved
Remote
New York, NY
Junior
Junior
Software
Provides Tier 2 technical support for payment processing, online giving, gateway integrations, and reconciliation issues. Investigates complex customer problems, reproduces defects, analyzes logs and account data, and collaborates with Engineering through Jira. Communicates clear resolutions and workarounds, manages customer expectations, maintains support metrics, and partners with Customer Success in a fast-paced SaaS environment.
Top Skills: APIsAuthorize.NetCloudflareCSSHTMLJIRAPaypalRaiseStaxStripeVirtuous Crm+Zendesk
Reposted 27 Days AgoSaved
In-Office
New York, NY
65K-85K Annually
Junior
65K-85K Annually
Junior
Robotics • Industrial • Automation • Manufacturing
The Technical Support Engineer will provide technical assistance and troubleshooting for UFACTORY's robotic arms and their software, enhance technical documentation, and support customer inquiries regarding SDK and APIs.
Top Skills: APIsC++ModbusPythonRobot Operating Systems (Ros)SdksTcp/Ip
Reposted 27 Days AgoSaved
In-Office
New York, NY
77K-120K Annually
Mid level
77K-120K Annually
Mid level
Payments • Software • Automation
Provide first-line technical support for merchants: triage and resolve issues across invoicing, payments, integrations (QuickBooks, NetSuite, Stripe), and data workflows; escalate to Engineering; identify recurring issues; create documentation and merchant education; collaborate with Customer Success, Product, and Contract Operations. Will handle high ticket volume and provide some out-of-hours coverage.
Top Skills: APIsHubspotNetSuitePylonQuickbooksSQLStripeZendesk
Reposted 28 Days AgoSaved
In-Office
New York, NY
98K-131K Annually
Senior level
98K-131K Annually
Senior level
Artificial Intelligence • Cloud • Social Impact • Software • Wearables
As a Technical Support Engineer at Axon, you will troubleshoot and resolve technical issues in a complex SaaS environment, collaborating with cross-functional teams to ensure operational excellence and customer satisfaction.
Top Skills: AWSDatadogGrafanaRtpSipTcp/IpVoipWebrtcWireshark
Reposted 28 Days AgoSaved
In-Office or Remote
New York, NY
Junior
Junior
Fintech
As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.
Top Skills: CurlEbpfGdbGrafanaJqLokiLsofNcPerfPrometheusPythonSentrySQLSsStraceTcpdumpTelnetWiresharkXxd
New

Track Smarter, Apply Better.

Ditch the spreadsheets. Organize your job search with our freeApplication Tracker.

Use For Free
Application Tracker Preview
20 Days AgoSaved
Remote
New York, NY
Mid level
Mid level
Artificial Intelligence • Healthtech • Information Technology • Software • Pharmaceutical • Automation
Provide technical support to customers and internal users through phone and email. Diagnose and resolve SaaS application, system, network, database, and data-related issues; analyze application data; assist with IT questionnaires and assessments; collaborate with hospital IT and pharmacy teams; maintain customer satisfaction; and participate in occasional overnight on-call coverage.
Top Skills: Computer NetworksDatabase SystemsExcelMongoDBSaas ApplicationsSQL
20 Days AgoSaved
Remote or Hybrid
New York, NY
Senior level
Senior level
Software
Provides advanced technical support for complex software, hardware, network, upgrade, audit, and multi-vendor issues. Performs system tracing, debugging, protocol analysis, defect reproduction, root-cause analysis, outage recovery, and SLA management. Collaborates with customers, R&D, and vendors; leads escalations, technical projects, training, knowledge transfer, documentation, and knowledge article development. Supports early product releases, pilots, trials, acceptance testing, and end-to-end performance improvements.
20 Days AgoSaved
Remote
New York, NY
82K-172K Annually
Senior level
82K-172K Annually
Senior level
Cloud • Consulting
Provides technical support and consulting for Dynamics 365 Finance and Operations ERP clients. Responsibilities include deployments, maintenance, data migration and conversion, custom development, code reviews, integrations, builds, documentation, user training, and environment support. The role uses Azure, Azure DevOps, Lifecycle Services, Power Platform, SSRS, and SSMS while collaborating with functional teams and clients.
Top Skills: Azure DevopsDynamics AxDynamics Lifecycle ServicesAzureMicrosoft Dynamics 365 Finance And OperationsPower AppsPower AutomatePower BIPower PlatformPower Platform Admin CenterSQLSsmsSsrsVisual StudioX++
21 Days AgoSaved
Remote
New York, NY
60K-75K Annually
Mid level
60K-75K Annually
Mid level
Digital Media • Hardware • Information Technology • Mobile • Music • News + Entertainment • Software
Provides advanced Tier 2 technical support across networking, firewalls, hardware, media players, connectivity, and enterprise environments. Diagnoses root causes, manages escalations, supports strategic accounts, and partners with Product, Engineering, Customer Success, and Sales. Administers and optimizes Zendesk AI Co-Pilot, automation, workflows, and self-service. Develops troubleshooting documentation, coaches support staff, analyzes issue trends, advocates for product improvements, and participates in on-call and occasional holiday coverage.
Top Skills: Firewall ConfigurationTcp/IpVlansZendeskZendesk Ai Co-Pilot
21 Days AgoSaved
Remote
New York, NY
80K-120K Annually
Senior level
80K-120K Annually
Senior level
Security • Database • Cybersecurity
Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.
Top Skills: CurlDnsGoHTTPJavaPci-DssPostmanProxiesPythonRest ApisRoutingSoc 2Tcp/IpTls/Ssl
24 Days AgoSaved
Remote
New York, NY
Entry level
Entry level
Artificial Intelligence • Information Technology
Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.
Top Skills: BashContainersCudaDnsDockerFirewallsGpu DriversKubernetesLinearLinuxNfsNvidia GpusNvidia-SmiPagerdutyPythonSecurity GroupsSlurmSshZendesk
Reposted One Month AgoSaved
In-Office
New York, NY
Mid level
Mid level
Software
The Customer Operations role focuses on ensuring seamless support operations for enterprise customers during onboarding, collaborating with various teams, creating training materials, and improving support processes.
Top Skills: Customer Support PlatformsKnowledge Management Tools
24 Days AgoSaved
Remote
New York, NY
51K-75K Annually
Junior
51K-75K Annually
Junior
eCommerce • Payments • Software
Provides technical customer support to online merchants through live chat, email, and occasional phone calls. Troubleshoots issues, gathers context, escalates bugs to engineering, identifies trends, and recommends improvements. The role also contributes to documentation, best practices, incident reporting, and merchant product expertise while collaborating within a remote swarm-support model.
Top Skills: CSSHelpscoutHTMLJavaScriptLookerSplunkSQLZendesk
Reposted One Month AgoSaved
In-Office
New York, NY
114K-170K Annually
Senior level
114K-170K Annually
Senior level
Fintech • Insurance • Financial Services
Lead and develop site leadership to deliver 24/7 white-glove IT support for executives. Own service strategy, KPIs, vendor management, workforce planning, incident/change management, IT asset lifecycle, and executive stakeholder relationships to ensure a premium, uninterrupted executive experience.
Top Skills: It Asset Management (Itam) ToolsItilMicrosoft 365Virtual Desktop InfrastructureWindows 11Workstation Imaging
24 Days AgoSaved
Remote
New York, NY
48K-52K Annually
Junior
48K-52K Annually
Junior
Healthtech
Provide advanced technical and application support for SaaS and on-premise dental practice systems. Troubleshoot operating systems, browsers, networks, cloud services, integrations, and legacy platforms; resolve escalations; communicate solutions to dental professionals; document issues; create knowledge resources; identify recurring problems and automation opportunities; and collaborate with engineering, product, and cross-functional teams.
Top Skills: CRMDnsFirewallsMicrosoft SqlOn-Premise ApplicationsSaaSSupport Ticketing SystemsWeb BrowsersWeb TechnologiesWindows
Reposted One Month AgoSaved
Hybrid
New York, NY
Mid level
Mid level
Software
As a Technical Support Engineer, you'll troubleshoot issues, provide user support, implement fixes, and enhance customer experience through feedback and process improvements.
Top Skills: Apache KafkaJavaKubernetesScala
One Month AgoSaved
Hybrid
New York, NY
85K-105K Annually
Mid level
85K-105K Annually
Mid level
Productivity • Software • Automation
Provide escalated technical support and troubleshoot logs, APIs, and integrations while working with agentic AI infrastructure to improve resolution quality. Coordinate with Engineering and Product on incidents, maintain knowledge base, track recurring issues, and help onboard new team members.
Top Skills: Agentic Ai InfrastructureAi ToolsAPIsAzureBrowser Developer ToolsCrm SystemsExcelIntercomJIRANetworking ChecksWindowsWindows RegistryZendesk
4 Days AgoSaved
Remote
New York, NY
42K-76K Annually
Senior level
42K-76K Annually
Senior level
Information Technology • Consulting
Provides technical support to customers through phone, email, and chat; diagnoses hardware, software, networking, and product issues; documents cases; escalates complex problems; collaborates with development teams; supports testing; creates knowledge-base content; produces reports; and works variable shifts, including holidays.
Top Skills: CRMMS OfficeSalesforce
All Filters
JobType
New Jobs
Job Category
Experience
Industry
Company Name
Company Size

Sign up now Access later

Create Free Account