Top Operations Manager Jobs in NYC, NY

Leads executive operations for the MOCS Director, managing a high-volume calendar, scheduling priorities, briefing materials, executive meetings, stakeholder engagements, travel, and agency-wide culture initiatives. Develops project plans, timelines, run-of-show documents, and debriefs while coordinating executive team administration and supervising front desk staff. Serves as a strategic operational partner, handles confidential information, supports cross-functional efficiency, and builds relationships with internal and external stakeholders.

Owns the concept-to-consumer go-to-market workflow for Mitchell & Ness, including sell-in and launch-readiness calendars, cross-functional meetings, milestone tracking, reporting, and asset delivery. The role aligns Merchandising, Marketing, Product Development, Sales, and digital teams; improves Monday.com workflows through automation and reporting; applies AI tools to streamline operations; and identifies process gaps across product launches, collaborations, and key moments.

Leads business management and marketing operations for Citi’s Retail Banking and Citigold Marketing organization. Oversees strategic investments, budgeting, financial reporting, ROI tracking, governance, risk and controls, audit readiness, vendor oversight, campaign workflows, resource planning, executive coordination, and employee engagement initiatives. Serves as chief-of-staff partner to the Managing Director and drives operational transformation across cross-functional marketing teams.

Leads strategy and operations for the Client Success organization, partnering with leadership on planning, segmentation, capacity modeling, quotas, KPIs, forecasting, customer health scoring, renewals, upsell, and churn-risk management. The role drives cross-functional initiatives, improves processes, reduces administrative burden, and supports Salesforce and data solutions to scale client launches, retention, and expansion.

Leads strategy and operations for the Client Success organization, partnering with leadership on planning, segmentation, quotas, capacity modeling, KPIs, forecasting, renewals, customer health scoring, and cross-functional initiatives. The role improves operating processes, reduces administrative burden, supports Salesforce and data solutions, and helps drive client launches, retention, and expansion.

Leads complex, cross-functional business operations and strategy initiatives from concept through measurable execution. Responsibilities include analytical modeling, SQL-based analysis, operational planning, performance measurement, mechanism design, stakeholder alignment, executive communication, and independent project ownership. The role drives strategic projects, launches initiatives, and improves scalable business processes in a remote-first mental healthcare company.

Supports R&D and Engineering operations through KPI reporting, data quality audits, process improvement, project coordination, and operational analytics. Identifies and implements practical AI and automation use cases, including AI agents and workflows, while improving reliability through testing, context management, human review, and governance. Partners with technical and business stakeholders to deliver measurable efficiency gains, document processes, support system integrations, and provide training and reporting to leadership.

Manage FUSE’s technology systems, Salesforce platforms, AI enablement, vendor relationships, and operational workflows. Responsibilities include maintaining data integrity, developing automations, training staff, implementing AI guidelines, improving cross-department processes, overseeing filings, supporting audits and employee lifecycle activities, and assisting with financial planning. The role requires strong project management, technology adoption, stakeholder collaboration, and organizational skills in a fully remote environment.

Leads product operations and strategy for Consumer Payments, partnering with the VP and squad leaders to translate strategy into execution. Owns operational rhythms, OKRs, roadmap summits, stakeholder alignment, cross-functional workflows, AI adoption, and process optimization. Uses data, analytics, and user research to identify opportunities and support business decisions while coordinating Engineering, Product, Compliance, Finance, and other teams.

Supports SAP’s global field business strategy and operational excellence by analyzing regional adoption, consumption, renewals, and sales performance. The intern will assist with operational reviews, develop stakeholder insights, leverage SAP software for reporting, automate analytics workflows, standardize reporting across six regions, and prepare executive-level performance summaries. The role requires structured problem solving, communication, customer orientation, business acumen, adaptability, and interest in AI-enabled workflows.

The GTM Strategy and Operations Manager will analyze customer data, drive sales projects, refine communication strategies, and collaborate with teams to enhance growth and execution.

Leads multiple Operations Manager teams responsible for accurate, compliant, and timely money movement transactions. Translates organizational strategy into operational plans, manages performance metrics, mitigates risk, improves processes, and strengthens client experience. Partners with Product, Engineering, Data, Legal, Sales, and Customer Success leadership while developing managers, scaling transaction operations, driving automation, and leading organizational change in a regulated fintech environment.

Own the company’s operating cadence, including management meetings, OKR and metrics tracking, board and investor reporting, risk registers, compliance calendars, and contract operations. Review standard agreements, route complex matters to counsel, maintain repositories and obligation trackers, and manage vendor onboarding and corporate records in Carta. Support strategic leadership projects, company gatherings, and decision follow-through across a remote SaaS organization.

Manage DraftKings Rewards operations by monitoring engagement, tier progression, reward utilization, and program economics. Analyze player behavior and performance data using SQL to identify improvements, validate reporting, and develop business cases. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Use AI and automation to improve workflows and analysis, and communicate recommendations to leadership.

Leads strategic operations for Microsoft’s Core commercial organization, managing executive business rhythms, governance, operating cadence, and cross-organizational alignment. Partners with senior and regional leaders to translate strategy into measurable execution, surface risks and dependencies, improve decision-making, and ensure accountability. Establishes scalable processes, tools, and standards while driving continuous improvement and adoption of AI-enabled capabilities.

Designs and improves the legal department’s operating model, including intake, triage, marketing review, contract management, knowledge management, and e-billing. Leads legal technology selection and implementation, develops playbooks and self-service resources, builds performance dashboards, supports budgeting and strategic planning, and coordinates cross-functional initiatives with Finance, IT, Marketing, executives, vendors, and outside counsel.

The Senior Product Operations Manager will oversee the product operating system, manage launch motions, and partner feedback loops, while enhancing operational efficiency across teams and initiatives.

Leads national Commercial Risk operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPI dashboards, and guiding regional teams through process improvements, change initiatives, and organizational integrations.

Manage Customer Success operations, Salesforce and business-system administration, integrations, reporting, and process improvement. Support AI and automation use cases from discovery through deployment, monitoring, documentation, training, and continuous improvement. Maintain data quality, privacy, security, and responsible-use controls while coordinating cross-functional projects and stakeholders. The role requires hands-on Salesforce expertise, systems troubleshooting, analytics, and experience delivering practical AI or automation solutions in a technology-driven environment.

Leads cross-functional continuous improvement and commercial transformation initiatives. Responsibilities include redesigning business workflows, operationalizing strategy, identifying AI and automation opportunities, facilitating Kaizen events, aligning senior stakeholders, analyzing performance data, managing change, and sustaining scalable process improvements across sales, planning, and revenue operations.

Manage end-to-end product operations, coordinating product, engineering, and operations teams to ensure efficient feature and solution delivery. Track and optimize performance metrics, resolve operational roadblocks, manage product-update communications, and use data-driven insights to improve processes and support product success. The role requires strong analytical, communication, organizational, and continuous-improvement skills in a fast-paced, ambiguous environment.

The role involves developing commerce strategies, managing projects, analyzing data for insights, and improving efficiency in operations.

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.

Manages global central operations by supporting partner leadership, ensuring SLA and quality performance, aligning workflows with SOPs, overseeing change initiatives, resolving escalations, and driving process improvement, automation, and digital transformation. The role coordinates with internal and global stakeholders on workforce planning, reporting, access management, operational targets, compliance, and transition milestones while supporting continuous operational excellence.

Lead the launch and ongoing delivery of enterprise payer enrollment accounts. Build teams, workflows, reporting, metrics, and client operating rhythms; manage SLA performance, quality, escalations, offshore and vendor teams, client relationships, and account economics. Partner with Product and Engineering to automate processes, improve productivity, reduce costs, and scale successful operating models across additional enterprise clients.