Top Operations Manager Jobs in NYC, NY

Manage corporate security operations including office, event, and field security; develop programs and frameworks ensuring physical safety; oversee vendor performance and emergency response initiatives; require extensive experience in multi-office environments and crisis management.

Manage a financial servicing operations team handling payments, billing changes, auto-pay, credit reporting, account closures, rewards, and vendor onboarding. Establish SLAs, quality controls, reporting, SOPs, audit trails, and capacity models. Lead escalations involving financial and regulatory risk, partner with Product and Engineering on requirements and automation, and reduce manual workflows through process improvement and migrations.

Owns visit delivery, SLA attainment, clinician cost, roster health, and operational performance for assigned telehealth marketplace programs. Responsibilities include staffing strategy, data analysis, incentive deployment, real-time escalation playbooks, AI-agent oversight, client launches, program configuration, and cross-functional partnership. The role also supports client reviews, supply readiness, program expansions, and continuous improvement across Marketplace Operations.

Leads nationwide operational excellence for Employee Benefits operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPIs, and driving continuous improvement. Partners with regional leaders, technology teams, client service groups, and senior management to implement cross-functional initiatives, provide operational expertise, and manage integrations during mergers, acquisitions, or restructuring.

Own strategy and operations for the Solutions Engineering organization, including capacity planning, coverage models, hiring and ramp planning, compensation, metrics, reporting, and operating cadences. Partner with executives and cross-functional GTM teams to solve complex problems, drive strategic initiatives, improve enablement, and optimize technical sales motions. Use SQL, spreadsheets, BI tools, and GTM systems to generate insights and improve revenue execution.

Owns and continuously improves the R&D operating system across Product and Engineering. Responsibilities include designing governance frameworks, operating models, metrics, dashboards, reporting, tooling strategies, and organizational processes. The role drives operational excellence, process adoption, executive visibility, data quality, AI-enabled workflow improvements, cross-functional alignment, and resolution of operational risks and dependencies.

Oversee daily e-commerce operations, including online orders, product listings, inventory, deliveries, customer service, reporting, and process optimization. Lead e-commerce associates, provide training, manage budgets, ensure regulatory compliance, investigate complaints, and implement strategies that improve efficiency, customer satisfaction, and profitable sales. Collaborate with merchandising, marketing, IT, and customer service teams while analyzing performance metrics and identifying growth opportunities.

Manage a cohort of school-based operations teams to ensure consistent operational standards, safety, budgets, facilities, and KPIs. Lead hiring, onboarding, training, and performance management for Business Operations Managers. Partner with principals to align operations with academic goals, analyze regional trends, remove systemic roadblocks, and implement scalable policies and processes. Drive staff development, retention, and resource stewardship across the region.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

The School Operations Manager oversees school logistics, operations excellence, team management, financial management, and family engagement to ensure a high-quality educational experience.

Coordinates the CEO’s major activities, executive engagements, board meetings, events, travel, and cross-functional processes. Prepares agendas, briefings, presentations, analytics, minutes, and follow-ups while supporting senior leadership priorities and strategic projects. Partners with the Chief of Staff, Executive Assistant, Communications team, and organizational stakeholders to ensure effective execution, communication, and governance. The role requires strong organization, discretion, judgment, communication, and regular in-person presence in New York City.

Drives operational excellence through data analysis, dashboards, process improvements, and cross-functional project leadership. The role embeds with business units to manage day-to-day operations, investigate trends, answer strategic questions, implement workflows, coordinate stakeholders, track deliverables, and present insights to technical and non-technical audiences. It serves as a strategic partner to operations leadership in a fast-paced, ambiguous environment.

Manage and expedite time-sensitive "hot" orders across accounts (remakes, VIP, late orders). Support Director of Operations with day-to-day operational management, triage and route priorities, resolve blockers, escalate risks, maintain order status visibility and data integrity, and coordinate cross-functionally with account managers, order processing, and shipping. Requires hands-on, customer-focused approach and passion for jewelry.

Lead and scale product operations to ensure launch readiness, mature systems of record, embed AI/automation into workflows, build cross-functional programs, and deliver data-driven dashboards and KPIs to improve efficiency and reduce escalations across Product, Support, and Engineering.

Owns commercialization and new product introduction for products and features, from product handoff through launch and post-launch tracking. Partners with executives on pricing, commercial readiness, and launch health; defines success metrics and optimizes processes. Leads M&A go-to-market diligence and post-acquisition integration while coordinating Product, Engineering, Sales, Marketing, Finance, and Corporate Development. The role requires strategic planning, program management, executive communication, and SaaS commercialization expertise.

Leads global operations by setting organizational direction, coordinating functional managers, transitioning regional activities, measuring performance, and improving revenue, expenses, profitability, and margins. Builds global partnerships, supports client onboarding and transitions, ensures consistent operational processes, communicates with stakeholders, and maintains compliance with information governance, HIPAA, privacy, and corporate integrity requirements.

Lead company-wide operations, resourcing, HR, finance, and internal systems. Build scalable workflows, manage staffing and vendors, oversee payroll and accounting coordination, optimize technology stack, and provide operational strategy to support creative teams and company growth.

The Operations Manager will oversee change management processes, ensure business systems meet needs, and manage two Business Analysts while improving underwriting strategies and systems.

The Partner Operations Manager will optimize and manage operations for channel and indirect revenue, supporting partner deals and ensuring compliance with GTM strategy.

Own company-wide strategic planning, OKRs, growth strategy, financial modeling, and complex cross-functional initiatives. Advise C-suite leaders, align product, engineering, and commercial teams, evaluate strategic investments, and drive measurable outcomes. Champion AI adoption, automation, and scalable operating processes to improve organizational efficiency and reduce friction.

Manage DIS administration, deployment, monitoring and support for EAI/ETL (BizTalk, SSIS). Lead distributed operations teams, ensure SOX compliance, automate deployments, maintain documentation, monitor performance and alerts, coordinate with DBAs/Control-M, manage incidents/DR/backups, support testing and ensure SLA/OLA adherence.

The Operations Manager will analyze product metrics, drive operational strategies, lead cross-functional projects, and improve customer experiences for Nevis's AI wealth management platform.

Lead and improve client operations and reporting for Integrated Middle Office Solutions. Develop strategies to enhance service delivery, streamline processes, ensure timely and accurate client reporting, act as primary client contact, monitor performance metrics, and maintain regulatory compliance and risk management.

Lead client operations and reporting team to improve service delivery, streamline processes, ensure timely client reporting, manage key client relationships, monitor performance metrics, and maintain regulatory compliance and risk controls.