Top Tech Jobs & Startup Jobs in NYC, NY

Leads enterprise IT problem and major incident management, including incident classification, stakeholder communication, root cause analysis, post-incident reviews, corrective actions, governance reporting, and Problem Advisory Board meetings. Coordinates technology teams, vendors, and business stakeholders during critical events, drives permanent resolutions, improves ITSM processes, and supports ServiceNow, CMDB, CSDM, predictive analytics, and AI-powered incident management initiatives.

Lead the enterprise Service Management Office to define governance, strategy, and execution of ITIL-based Incident, Problem, and Change Management. Drive operational resilience, ServiceNow optimization, automation, analytics/AIOps adoption, and cross-functional coordination. Build high-performing teams, deliver executive reporting and continuous improvement to improve MTTR, availability, and service quality.

Supports New York Life’s organic social media program through social copywriting, proofreading, short-form video production, content calendar management, publishing, social listening, community management, reporting, and stakeholder coordination. The role monitors trends and sentiment, escalates reputation issues, translates performance insights into recommendations, and experiments with formats and metadata for AI-powered content discovery. A portfolio demonstrating social content, writing, or video experience is required.

Serves as the liaison between business and technology teams, eliciting and documenting requirements, analyzing processes and application impacts, mapping data, and defining functional and system specifications. Manages backlog refinement and user story lifecycles in Agile environments using JIRA and Confluence. Supports solution validation, testing, troubleshooting, project delivery, API integrations, process improvement, and enterprise initiatives involving life insurance products, master data, and application modernization.

Supports end-to-end learning program operations, including calendars, enrollment, communications, materials, records, events, and learner support. Uses AI platforms, automation, and digital tools to streamline workflows and improve learning experiences. Tracks participation, completion, feedback, and engagement metrics while developing reports and dashboards. Identifies trends, recommends process improvements, maintains operational resources, and partners with the L&D team to standardize and scale effective practices.

Provides advanced administrative support to a senior finance executive, managing complex calendars, meetings, travel, expenses, communications, follow-ups, deadlines, and special projects. Requires discretion, sound judgment, excellent organization and communication, adaptability, and the ability to anticipate needs and resolve atypical issues independently in a fast-paced corporate environment.

Provides customer and adviser support for investment products, accounts, performance inquiries, and financial processing requests. Maintains expertise in Weathscape and Envestnet, handles escalations, supports processing functions, trains new staff, resolves operational and compliance issues, and improves workflows. The role requires financial industry knowledge, strong customer service skills, Microsoft Office proficiency, and Series 7 licensing or specialized processing expertise.

Design, build, and deploy cloud-native applications and platforms using AWS and GCP. Develop APIs, reusable services, automation, and agentic AI solutions while supporting generative AI applications. Apply infrastructure as code, containerization, DevSecOps, security, resilience, and performance standards. Collaborate with engineers, architects, data scientists, product teams, and business partners in an Agile environment, contributing to technical standards and architecture evolution.

Supports portfolio managers overseeing commercial real estate equity and debt investments. Responsibilities include investor and consultant reporting, buy/hold/sell analysis, market research, portfolio strategy, presentations, cash flow and financial projection development, performance attribution, investment market ranking, debt procurement, and automation of data-intensive analyses. The role requires collaboration across investment, asset management, accounting, legal, research, and IT teams, with occasional property and conference travel.

Design, engineer, and modernize enterprise digital workspace platforms (AVS, AVD, Windows 365) and endpoint management. Build scalable, secure VDI and Cloud PC solutions, develop automation (PowerShell, IaC, APIs), optimize performance and lifecycle management, and establish engineering standards, monitoring, and governance while partnering with infra, cybersecurity, identity, and app teams.