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Manage a book of ~60-70 Enterprise customers (500+ employees) to ensure retention, expansion, renewals, and adoption. Drive customer outcomes, run QBRs and touchpoints, coordinate cross-functional teams, surface product feedback, and use data to communicate value. Travel occasionally for on-sites and events.

Develop and maintain Ramp's Analytics and Machine Learning platforms, collaborating with teams to build scalable data solutions and tools for data scientists.

Build Ramp's System Integrator and Advisory partner channel from the ground up. Acquire and qualify SIs and advisory firms, define routing and intake logic for partner-led implementations, develop co-branded GTM playbooks and collateral, translate learnings into contracts, tooling, and QA infrastructure, and automate processes to scale partner referrals and delivery.

Manage onboarding for new Ramp customers, ensuring they benefit from the platform quickly and effectively through strategic implementation and project management.

Responsible for developing and managing financial partnerships, focusing on international payments, maximizing partner value, and driving growth while navigating compliance and regulatory frameworks.

Lead and develop a small, senior Premier Support team for enterprise accounts, owning performance, SLAs, escalations, capacity planning, playbooks, and close partnership with Account Management. Use data and AI tools to drive decisions, build durable processes, and manage change while providing on-call coverage for critical customers.

Serve as the technical subject-matter expert for enterprise customers running Microsoft Dynamics F&O. Lead integration design, configuration, and troubleshooting for complex multi-entity ERP environments, partner with Customer Activation and Account Management, influence product roadmap, contribute internal documentation and scale Ramp's F&O integration capabilities.

Serve as the primary technical consultant for enterprise customers running Oracle Fusion Cloud. Guide Oracle Cloud integrations, configuration, and architecture; collaborate with Customer Activation, Account Management, Product, and Engineering; troubleshoot integration blockers; define success criteria; and influence product roadmap while scaling Oracle Cloud accounting integrations across multi-entity, global environments.

Build full-stack data science solutions for finance: develop, test, and ship models; partner with data engineering and finance teams to create actionable financial insights; drive experimentation and analytics best practices; produce dashboards and reports to influence business decisions.

Customer Success Managers manage partner-referred customer activation, growth, and retention, build relationships, and drive partner onboarding and education.