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The Manager of Solutions Engineering will lead a team of Solutions Engineers, focusing on customer engagement, technical demonstrations, and mentoring while enhancing POC success.

Develop and optimize distributed systems for syncing customer data, focus on scalability, reliability, and performance for global clients.

Lead an engineering team building an Agentic Marketing Platform: roadmap and deliver major features, improve execution velocity and reliability, recruit and grow engineers, and build systems for content generation (foundation models), context management, insights, and orchestration with ad and lifecycle platforms.

Lead and grow the Customer Studio engineering team to deliver major product features, improve execution pace, hiring, reliability, and incident management. Drive data-warehouse performance optimizations, real-time audience syncing (CDC), analytics/experimentation, and integrate generative AI to improve user workflows while mentoring engineers and collaborating on roadmap and recruiting.

Lead development of AI-assisted engineering tooling and infrastructure so agents can autonomously run in cloud dev environments, access CI/CD and internal systems, execute tests, and improve developer productivity through integrations, documentation, and enablement.

Lead RevOps initiatives: own pipeline and funnel analysis, forecasting, territory and coverage management, and build scalable reporting and systems. Partner across GTM (marketing, finance, pre-/post-sales) to surface insights, drive operational changes, and iterate quickly on processes to improve sales performance.

Lead and mentor a team of Solutions Engineers, ensuring exceptional customer experiences and collaboration with AEs. Develop technical expertise in data activation and integration platforms, delivering tailored demonstrations and solutions for clients.

Own onboarding, adoption, retention, and expansion for mid-market customers. Provide technical guidance, manage onboarding projects, troubleshoot escalations, collaborate cross-functionally, and surface product feedback to drive platform improvement.

This role focuses on enhancing developer productivity for Hightouch's engineering team by owning the build/test/deploy processes, improving multi-cloud infrastructure, and driving excellence in testing.

The Partner Solutions Engineer builds relationships with partner SEs and technical leaders, supports partner sales with technical needs, and drives partner-informed product enhancements through collaboration with key ISVs.