Top Tech Jobs & Startup Jobs in NYC, NY

Manage channel partner requests including deal registration, quotes, and service orders; coordinate with Sales Engineering, Network Engineering, Service Delivery, and Finance; maintain CRM and sales data accuracy; track partner commissions; distribute sales collateral; and represent the channel team at industry events as needed.

Manage customer onboarding from sales handoff to activation, coordinate cross-functional teams, handle escalations, drive retention and upsell, maintain customer data, and propose CX improvements.

Provide high-level executive support to the CEO and Leadership team, drive strategic planning and meeting execution, manage corporate governance and cross-functional projects, implement workflows and automations, handle administrative tasks (calendars, travel, expenses, presentations), and support operational excellence and process improvements across the company.

Manage 24/7 support operations and on-call rotations, ensure SLA/SLO adherence, lead Tier 1/2 teams, handle escalations, improve processes/documentation, collaborate with engineering and delivery teams, analyze support metrics, and implement tools and automation to enhance customer experience.

Implement network builds from design to production, provision connectivity services (DIA, IP transit, Ethernet, DWDM), troubleshoot fiber and access-layer equipment, document infrastructure, maintain automation/templates, escalate complex issues, communicate with customers and cross-functional teams, and participate in on-call rotation.

Lead a CX team responsible for onboarding, account changes, escalations, quality control, training, and cross-functional advocacy. Build operational infrastructure, metrics, and QC programs, drive proactive CX projects, partner with Sales and technical teams to improve retention and upsell, and report performance to leadership.

Provide phone and email customer support for business connectivity, troubleshoot and escalate technical issues, handle account and billing changes, investigate outages and notify customers, liaise across internal teams, perform proactive outreach and data cleanup, surface support trends and customer feedback, and meet SLAs/SLOs.