Provide onboarding and operational support to dealership partners, manage dealer and customer communications, maintain CRM records, assist with remittances and collections, troubleshoot product and iTap Menu issues, and coordinate with internal teams to resolve account issues.

Analyze production and loss experience, support pricing and rate recommendations, apply actuarial methods to identify risk drivers, prepare pricing and reserve analyses, support financial projections, and coordinate implementation and testing of actuarial systems and processes.