Top Tech Jobs & Startup Jobs in NYC, NY

Onboard new customers to Cents POS and related products through virtual training, configuration guidance, troubleshooting, and customer support. Serve as the primary contact during onboarding, monitor progress, resolve roadblocks, coordinate with Implementation, and transition activated customers to Customer Success Managers. Share customer feedback with Product and help operators confidently manage their businesses.

Own Cents’ B2B pipeline engine through account-based marketing, scalable acquisition, website conversion optimization, and measurable campaign systems. Develop ABM playbooks for mid-market and enterprise accounts, scale acquisition for SMB operators, manage CRO testing, and partner on lead routing, scoring, attribution, and dashboards. The role sets strategy, owns KPIs and forecasts, directs contractors, coaches marketers, and reports on pipeline, conversion, CAC, ROAS, and opportunity creation.

Lead product marketing strategy for Cents’ growing software product suite. Responsibilities include audience research, ideal customer profile definition, go-to-market planning, product positioning and messaging, launch management, sales and customer success enablement, and competitive intelligence. The role partners closely with the VP of Marketing and product team while building marketing systems and leading strategic initiatives.

Owns monthly, quarterly, and annual close processes; manages accounting operations and a small team; prepares financial statements, reconciliations, and journal entries; maintains GAAP compliance and internal controls; partners with FP&A; supports audits and tax filings; oversees AP, AR, and payroll accounting; and improves scalable accounting workflows, including SaaS revenue recognition.

Owns full-cycle recruiting across the company while building Cents’ hiring infrastructure from the ground up. Responsibilities include designing interview processes, managing ATS and recruiting tools, sourcing candidates, coaching hiring managers, improving candidate experience, tracking funnel metrics, partnering on workforce planning and compensation, and leading senior and leadership searches. The role also develops AI-powered recruiting workflows and influences executives through data-driven recommendations.

Leads the end-to-end support organization across software, hardware, installation, and distributor functions. Manages four support managers and distributed teams; establishes strategy, staffing, budgets, tooling, coverage, and performance metrics. Builds distributor support, improves hardware and installation execution, develops scalable capacity models, drives self-service and AI-assisted support, and serves as the customer advocate across Product and Engineering.