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The Customer Success Manager will drive AI adoption across industries, partnering with complex customers to optimize the use of Anthropic's technology, guide product integration, and enhance customer relationships for maximum business impact.

Lead Anthropic’s system integrator enablement strategy, supporting strategic global SIs and scaling programs across the partner ecosystem. Build the team, operating model, learning pathways, certifications, workshops, and technical content that help partners build, sell, and deliver with Claude. Collaborate across Partnerships, Sales, Applied AI, Product, Marketing, and Enablement; equip sellers and partner managers for co-selling; and measure activation, certification, pipeline, and revenue outcomes. The role requires executive presence, strong GSI relationships, cross-functional leadership, and approximately 25–35% travel.

Lead design and execution of cloud partner enablement across AWS, Google Cloud, and Azure. Build scalable onboarding, role-based learning, certification pathways, co-sell playbooks, partner portal content, and metrics linking enablement to partner-sourced pipeline. Enable Anthropic field teams on partner mechanics and maintain launch readiness while partnering with hyperscaler enablement and internal GTM stakeholders.

As a Customer Success Manager, you will drive AI adoption, build strategic relationships, optimize customer usage of products, and manage customer experiences to maximize value.

Own and scale Anthropic's strategic AWS partnership: build executive relationships, design joint go-to-market and co-selling motions, drive pipeline forecasting and revenue, run joint marketing and sales initiatives, create partnership operations/processes, and surface market and competitive insights to expand partnership impact.

Build and maintain scalable data pipelines, warehousing, and analytics tooling to support AI safety monitoring, abuse detection, and enforcement. Integrate multiple data sources, implement data quality and governance, create dashboards and self-service tools, and partner with research and policy teams to inform safety interventions.

The role involves architecting and implementing Android applications, optimizing performance, and leveraging AI technologies within a collaborative environment.

The role focuses on developing strategic partnerships in the security industry, collaborating with teams to evaluate opportunities and drive complex integrations. Requires extensive industry experience and familiarity with security workflows and regulatory environments.

The Software Engineer will develop Claude Design's frontend and collaborate with teams to create user-centric design experiences, while also mentoring other engineers and setting technical direction.

Build and operate data pipelines and tooling that extract, store, and enable querying of research training data. Partner closely with researchers to design APIs, libraries, web interfaces, dataset management, cataloging, provenance tooling, and embed with teams to deliver ML-focused data products and analytics solutions.