Top Tech Jobs & Startup Jobs in NYC, NY

Leads and develops a team of 5–10 Customer Success Managers serving strategic cybersecurity accounts. The role drives adoption, consumption growth, retention, expansion, customer satisfaction, and executive-level engagement. Responsibilities include building scalable success processes and playbooks, managing escalations and forecasts, partnering with Sales, Product, Engineering, and Marketing, supporting hiring and coaching, and providing cybersecurity and AI expertise to customers and internal teams.

Build safety and oversight infrastructure for AI systems, including behavioral monitoring, automated enforcement, internal dashboards, multi-cloud deployments, sandboxed agent runtimes, network and data access controls, audit logging, and observability. Manage platform capacity, costs, and service-level objectives while collaborating with researchers, engineers, security, privacy, and legal teams to deploy trusted detection and mitigation systems.

Build and maintain recruiting analytics data infrastructure using BigQuery, dbt, Fivetran, SQL, and Python. Design dimensional models, ETL/ELT pipelines, semantic layers, governance controls, data security, monitoring, and standardized recruiting metrics. Integrate Workday, Greenhouse, and internal systems while supporting batch and real-time analytics. Partner with data scientists, engineers, recruiters, and business stakeholders to deliver trusted data products and AI-enabled workforce insights.

Lead go-to-market strategy and execution for Claude Platform launches, including API features, developer tools, and model capabilities. Develop positioning, messaging, campaigns, sales enablement materials, and customer stories for technical audiences. Partner with Product, Sales, Developer Relations, Communications, Creative, and Marketing teams, using customer research and competitive intelligence to influence roadmap priorities and drive API adoption.

Technical Architects help enterprise customers adopt Claude Code and related products through technical workshops, webinars, office hours, train-the-trainer programs, and rollout guidance. They educate administrators on identity, permissions, connectors, spend controls, and data policies; build demos and plugins; relay customer feedback to product teams; and partner with sales, customer success, support, and solutions teams. The role requires hands-on software engineering, public speaking, and 30–50% travel.

Design and build Anthropic’s scalable search platform from scratch. Develop search systems, indexing mechanisms, and retrieval and ranking algorithms to improve accuracy and efficiency. Establish metrics and tooling to measure search quality, working closely with engineers and researchers. The role requires experience building complex distributed systems in production, strong search fundamentals, coding proficiency in Python, Go, Java, or similar languages, and hands-on experience with high-volume data processing architectures.

Own enterprise customer activation from contract signature through production deployment across Claude products. Configure identity integrations, provisioning, connectors, policies, and governance while advising CISOs and CTOs. Design scalable onboarding playbooks, enablement programs, change-management strategies, and Train-the-Trainer initiatives. Track activation, time-to-value, satisfaction, and efficiency metrics, and communicate deployment insights to Product, Support, and Security teams. The role requires hands-on enterprise identity integration, SaaS governance, nonprofit experience, AI fluency, and the ability to manage multiple deployments.

Build and operate Anthropic’s social escalations function, monitoring public conversations, identifying and triaging emerging issues, and managing high-stakes escalations end-to-end. Develop playbooks, escalation criteria, tooling, reports, response templates, and SOPs. Brief executives and communications partners during live incidents, provide data-driven recommendations, and document post-escalation findings to improve future responses and reduce reputational risk.

Owns full-lifecycle recruiting for Anthropic’s Security organization, from intake through offer and close. The role builds specialized security talent pipelines, partners with hiring managers on requirements, interview design, and calibration, evaluates technical qualifications, advises on market conditions, and supports equitable offer development. Success requires strong recruiting expertise, security-domain fluency, independent judgment, discretion, and the ability to recruit for complex technical roles.

Design, build, and scale reliable infrastructure supporting AI research workflows. Lead ambiguous, multi-month engineering projects, make architectural decisions, align stakeholders, partner with researchers, and improve system reliability and scalability. Establish technical standards and mentor engineers while operating in a rapidly changing environment.