Top Tech Jobs & Startup Jobs in NYC, NY

Manage Safeguards incidents from declaration through closure, serving as incident commander and coordinating Legal, Communications, Policy, Security, Engineering, research, and threat intelligence teams. Triage urgent enforcement requests, oversee on-call coverage, maintain incident records and metrics, lead post-incident reviews, and track corrective actions. The role also develops runbooks, improves incident response processes, and partners with engineers to automate triage and routing. Rotating after-hours and weekend coverage is required.

Own external communications for Anthropic’s Claude Platform API, including product launches, capability releases, and developer-facing news. Build relationships with journalists, creators, and analysts; prepare leaders for media engagements; partner with Product, Engineering, Marketing, and Developer Relations; and coordinate press, social, owned, and community channels. The role requires understanding developer culture, enterprise buying, AI products, and effective product narratives.

Lead Anthropic’s global sales methodology and excellence function. Define sales processes and standards, drive adoption across regions and segments, enable managers to coach effectively, measure behavioral and business impact, and partner with sales, revenue operations, product, marketing, and enablement teams. Build and lead a senior team while using Claude and internal tools to personalize coaching and reinforce methodology at scale.

Serves as a pre-sales technical advisor for federal civilian agencies, designing scalable LLM architectures and guiding Claude adoption from discovery through deployment. Partners with sales, product, engineering, and customer stakeholders; supports Claude integrations, develops evaluation frameworks, delivers technical content, and communicates with executives and technical teams. Requires federal agency experience, cloud architecture expertise, Python familiarity, and knowledge of LLM tools. Frequent customer-site travel is required.

Build and scale Anthropic’s Claude for Nonprofits train-the-trainer program. Responsibilities include designing curricula, facilitator kits, credentials, assessments, qualification paths, and recertification; recruiting and enabling intermediary organizations; maintaining quality standards; managing learning systems and content refreshes; tracking activation and training metrics; and sharing field insights with internal teams. The role also supports Claude Corps enablement and requires periodic travel for in-person cohorts and sessions.

Writes, edits, and publishes technical reports and blogs about Anthropic’s AI systems, including model cards and safety reports. Translates complex topics for technical and general audiences, coordinates input from cross-functional teams, fact-checks content, and delivers accurate, polished work under tight deadlines while considering legal, policy, and reputational factors.

Own Anthropic’s customer and internal support product experience, with Claude as the primary operator. Define the support-to-product feedback loop, roadmap, escalation paths, driver detection, and success metrics. Partner with support, billing, fraud, data science, engineering, and product teams to reduce support volume, resolve issues, identify recurring problems, and drive root-cause fixes. Lead strategy for scaling LLM-based support systems while balancing quality, cost, response time, and user trust.

Leads and scales a team of 6–10 enterprise BDRs generating strategic pipeline through account-based prospecting, multi-threaded outreach, and complex qualification. Coaches representatives on account planning, stakeholder mapping, executive engagement, procurement, legal, and security processes. Partners with account executives and cross-functional leaders to monitor pipeline quality, strategic account penetration, competitive positioning, and career development toward enterprise sales roles.

Own strategic go-to-market programs from problem definition through launch, adoption, measurement, and iteration. Partner with senior leaders and cross-functional teams across Sales, Marketing, Product, Customer Success, Finance, Legal, and Partnerships. Structure ambiguous problems, build quantitative business cases, drive execution without formal authority, manage change, and report outcomes. The role also establishes repeatable templates, operating cadences, and reporting for future programs.

Own billing reconciliation, accuracy checks, SOX controls, audit evidence, and data contracts across billing and finance systems. Partner with Engineering, Finance, Accounting, Data Engineering, and Internal Audit to automate detective controls, assess financial impacts of billing changes, investigate errors, prioritize remediation, and maintain reliable data for financial reporting. Lead a cross-functional controls working group through influence and translate product and pricing changes into financial test strategies and process updates.