Own GMV and revenue outcomes for a portfolio of enterprise brand partners. Build VP+ relationships, lead renewals and expansions, create strategic growth theses, prioritize account-level bets, and coordinate cross-functional teams to drive outcomes. Serve as escalation owner and codify customer growth methodology and playbooks.

Own and evolve the AI triage, routing, and agent library for inbound support tickets; administer and debug Zendesk systems and integrations; build automations, monitoring, and reporting; maintain integrations, routing logic, and AI QA; drive automation roadmap and continuous improvement to increase containment and reliability across CX operations.

Lead product strategy and roadmap across Archive's retail resale platform. Own prioritization, drive AI-first product decisions, partner tightly with Engineering and cross-functional teams, hire and develop the product org, and deliver measurable business outcomes (GMV, supply, demand, margin).