Leads AMER regional portfolio operations by overseeing complex projects from inception through closeout, managing schedules, coordinating moves and launches, supporting MAC services, and supervising project management staff. The role manages client, vendor, and stakeholder relationships, resolves escalated risks and issues, leads coordination meetings, and provides strategic program-level direction. It requires strong communication, organization, customer service, problem-solving, and real estate or facilities project management experience.

Leads North American account operations for vendor and internal labor services, overseeing a four-person team, vendor budgets, quoting, invoicing, reconciliations, forecasting, and executive reporting. Establishes scalable processes, KPIs, and SLAs; manages budget cycles, reforecasts, headcount and cost reporting; partners with project managers, operations, vendors, and senior leadership; and drives process improvement, automation, mentorship, and accountability.