Top Tech Jobs & Startup Jobs in NYC, NY

Own and scale ERP partner relationships end-to-end: recruit, enable, and drive partner-sourced pipeline and revenue. Build GTM strategies, coordinate cross-functionally, remove partner obstacles, monitor KPIs, manage contracts/renewals, and iterate programs using data and AI-driven insights to grow Celigos ERP partner ecosystem.

Own and grow channel partner relationships from identification to activation. Build partner practices with cross-functional teams, use CRM/PRM and AI tools to research and accelerate outreach, track KPIs to diagnose and fix partner issues, and surface market insights to leadership to scale partner-sourced revenue.

Manage and grow relationships with service partners, own partner portfolio health, ensure implementation quality, surface delivery risks using AI tools, produce actionable partner health reports, coordinate cross-functionally, and drive partner program improvements.

Lead co-marketing and alliance programs with strategic partners (AWS, Microsoft, Shopify, SAP). Translate partner GTM into joint demand-gen, messaging, MDF management, enablement materials, event/marketplace participation, and performance reporting to drive partner-sourced pipeline.

Lead a global customer support organization to drive issue resolution, platform adoption, and customer health. Implement AI-assisted workflows, self-service knowledge, and intelligent routing. Partner with Product, Engineering, CS, and Professional Services to drive systemic fixes, measure outcome-focused metrics, and connect support signals to expansion and retention. Hire, coach, and scale teams across time zones while managing budget and knowledge strategy.

Design and deliver scalable integrations on Celigo integrator.io connecting ERP and cloud apps. Implement data mappings, APIs, and AI/agentic workflows; perform testing, go-live support, and optimization. Mentor junior developers, train customers, and ensure performance, security, and governance best practices.

Work onsite with enterprise customers to identify AI automation opportunities, design and build production-grade agentic solutions using Celigo's AI Studio and MCP servers, integrate ERPs and SaaS systems, manage APIs and data transformations, run POCs/MVPs, validate and support deployments, and provide customer enablement and mentorship.

Design and execute digital-first customer engagement strategies using automation and AI. Build AI-powered agents, personalized in-app journeys, and Celigo/Gainsight workflows to improve adoption, time-to-value, and retention. Partner cross-functionally, analyze engagement data, define success metrics, and document repeatable frameworks to scale customer success programs.

Lead ~9-month onboarding engagements as a strategic advisor and program lead. Build and manage onboarding plans, guide customers on APIs, data ingestion, automation, AI-driven workflows, and EDI, track progress and risks, communicate value to stakeholders, drive time-to-value, coordinate internal teams, and prepare customers for long-term success.

Manage and grow channel partnerships by serving as primary partner contact, developing joint initiatives with internal teams, monitoring partnership KPIs, providing market insights, and resolving conflicts to drive revenue and strategic alignment.