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The Senior Product Specialist leads initiatives, collaborating with teams to enhance products within the Healthfirst portfolio while managing project execution and communication across departments.

The Manager, Enrollment & Billing oversees billing and enrollment processes, ensures operational efficiency, manages team performance, and implements improvements. They collaborate across departments to maintain data integrity and meet deadlines.

The Senior Specialist coordinates product initiatives by collaborating with cross-functional teams, managing project schedules, and analyzing market trends while supporting senior management.

Lead forecasting quality, capacity planning, and performance oversight for a multichannel contact center and BPO partners. Own end-to-end forecasting, translate demand into staffing plans, monitor KPIs, develop and refine models (using Verint), create SOPs, and provide data-driven insights to leadership to improve accuracy and operational outcomes.

The AVP of Community Engagement leads Healthfirst's community health initiatives, driving partnerships, enrollment, and retention strategies to enhance member health and improve community well-being.