Top Tech Jobs & Startup Jobs in NYC, NY

Designs, develops, implements, and evaluates multi-modal learning programs and materials for frontline call-center staff. Uses data and observation to identify learning needs, creates competency-based and AI-era curricula, manages end-to-end instructional projects, delivers instructor-led and e-learning content, and measures training impact using Kirkpatrick’s model.

Lead development of AI systems that monitor and evaluate millions of member interactions, drive performance of high-volume voice and chat agents, and build coaching workflows and visualizations to improve frontline and AI agent outcomes. Embed with frontline teams, scale reusable frameworks across functions, and manage a small team of operators and agent builders to ensure adoption and impact.

Manage day-to-day operations of the Risk Adjustment External Audit program across Retrieval, Evaluation, and Submission workstreams. Improve processes, support cross-functional audit responses, build AI-native KPI monitoring, analyze data, communicate risks and status to stakeholders, and support special projects to drive operational excellence.

Support daily cash management and liquidity across corporate and regulatory entities by processing ACH files, wire transfers, and bank reporting. Reconcile daily bank reports, assist monthly close and audit preparation, maintain treasury documentation, and recommend banking services and controls. Participate in strategic projects and automate treasury processes using AI tools.

Lead and perform end-to-end technology audits across cloud, cybersecurity, and AI environments. Design audit methodology and tooling, apply data analytics and AI to testing, assess AI governance and IT controls, manage stakeholder relationships, ensure IIA Standards compliance, and coach junior auditors while delivering findings to senior leadership.

The Senior Manager, AI Performance & Operations is responsible for the performance and improvement of AI workflows, incident response, designing evaluation systems, and stakeholder communication.