Top Tech Jobs & Startup Jobs in NYC, NY

Manage Runway's paid influencer and affiliate programs: identify and pitch creators (mainly YouTube), negotiate deals, handle contracts and payments, partner with agencies and growth for attribution/reporting, surface creator trends to inform creative strategy. Not a content production role.

Own and develop production systems supporting AI-powered customer experience, including support agents, ticketing, billing workflows, reporting, QA, monitoring, releases, guardrails, and knowledge management. Build TypeScript and Node.js services on AWS, manage AI vendor integrations, create test suites and evaluations, and coordinate improvements across Product, Engineering, Education, Analytics, and community teams.

Own strategic C-suite partner relationships and drive adoption, onboarding, implementation, expansion, and measurable outcomes for Runway’s AI products. Collaborate with creative and technical teams to identify use cases, prototype new opportunities, provide product feedback, and shape product strategy. The role requires technical fluency, executive communication, customer-facing implementation experience, and the ability to operate autonomously in ambiguous, fast-paced environments.

Design and produce high-volume performance marketing assets across video, motion, and static formats for paid social, display, and YouTube. Use Runway and other generative tools to create polished, on-brand creative. Own ad execution from concept through delivery, develop creative variants for testing, interpret performance data, support product launches, maintain templates and design systems, and collaborate with product marketing, growth, and creative teams.

Lead and scale Runway's Enterprise revenue segment (25-40 GTM teammates). Own new ACV and NRR targets, manage forecasting and pipeline discipline, engage C-level buyers, drive license consumption and renewals, hire and develop frontline sales managers and revenue pods, and operate revenue as P&Ls to achieve aggressive growth.

The Enterprise Account Executive will identify prospective customers, own the sales process, develop innovative applications for AI software, and grow existing accounts while collaborating with various teams on market insights.

The Commercial Counsel will lead negotiations with customers and partners, implement commercial processes, and manage legal aspects within a fast-paced environment, specifically in the generative AI sector.

Provide high-volume inbound customer support across plans, escalate and triage technical issues, engage community channels, identify ticket patterns and recommend product improvements, create self-service content, contribute to process automation, and collaborate with product and enterprise support teams.

Lead company-wide product marketing: define positioning across Creative, Dev, and Robotics; build a fast launch operating system; run competitive intelligence; enable GTM teams; write launch narratives and enablement materials; talk to customers; ship hands-on; and hire and scale a product marketing team.

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Use macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify issues requiring Tier 2 or Enterprise escalation, and flag recurring questions for new macros. The role requires clear written communication, process discipline, accuracy during repetitive work, and curiosity about the product. Prior customer-facing or process-driven experience is helpful but not required.