Leads process improvement and technology projects for freight forwarding, customs brokerage, and supply chain operations. Responsibilities include workflow analysis, requirements gathering, solution evaluation, project planning, software implementation, SQL-based investigation, testing, stakeholder coordination, risk management, training, change management, and post-launch measurement. The role independently manages complex projects involving internal teams, business stakeholders, technology professionals, and external vendors.

Manage and grow assigned customer accounts to achieve sales and revenue goals. Sell the full suite of international logistics services, build pipeline, support proposals and implementations, conduct Quarterly Business Reviews, ensure pricing and RFP accuracy, maintain customer satisfaction, and travel regionally as needed.

Manage and grow assigned customer accounts in air logistics by retaining volume, expanding revenue, selling services, developing pipelines, supporting implementations, and ensuring high customer satisfaction while meeting sales and profitability targets.