Top Tech Jobs & Startup Jobs in NYC, NY

Lead the design and implementation of advanced customer experience platforms using Genesys Cloud. Manage complex contact center solutions and act as a key technical consultant for stakeholders.

Lead the design and implementation of NICE-based solutions, develop IVR applications, and manage stakeholder interactions in a customer experience initiative for a healthcare leader.

Lead and scale CX vendor partnerships to drive co-sell revenue and pipeline. Develop partner GTM plans, embed Miratech delivery into partner motions, enable sellers, track partner performance, and ensure partners materially contribute to deals and revenue.

Lead large-scale transformation initiatives for telecom and ICT sectors, managing program strategy, financial control, and cross-functional teams while ensuring client satisfaction and compliance.

Responsible for creating user-centered voice experiences for IVR applications, designing call flows, and collaborating with various stakeholders.

The Vice President of Marketing will lead marketing strategies to drive growth, establish brand identity, and collaborate with teams to enhance revenue and brand awareness.

The VUI Designer creates intuitive voice experiences for IVR applications, designs call flows, collaborates with teams, and conducts usability testing.

Oversee delivery lifecycle of complex long-term projects, ensuring customer satisfaction, profitability, and team management. Requires strong leadership and communication skills.

Lead full-lifecycle, large-scale telecom, network, data center, cloud, and security transformation programs. Own program strategy, governance, P&L, financial control, executive engagement, stakeholder management, risk mitigation, and cross-functional global delivery to ensure on-time, on-budget contractual outcomes.

Operate and ensure stability of global IVR systems across AWS and on-premises environments. Support deployments, monitor performance, respond to incidents, troubleshoot infrastructure, networking, and voice/SIP/Genesys issues, and participate in on-call rotation.