Top Tech Jobs & Startup Jobs in NYC, NY

Manage a portfolio of B2B SaaS customers, define business outcomes, drive adoption and retention, advise on procurement best practices, build stakeholder relationships, monitor customer health, coordinate with product and engineering, support renewals, and improve customer success processes. The role requires customer success or account management experience, implementation experience, and familiarity with procurement technologies and workflow tools.

Manage enterprise SaaS customer accounts through renewals, upsells, adoption, and value realization. Partner with Customer Success, demonstrate the Zip platform, negotiate contracts, monitor account health, and drive customer retention. Serve as a procurement product expert, support deal cycles, and help build scalable sales processes at a high-growth startup.

Lead Zip’s Business Intelligence and GTM Data Science functions, establishing enterprise data strategy, governed semantic models, dashboards, executive reporting, and AI-ready data foundations. Partner with Finance, Revenue Operations, Product Data Engineering, and GTM teams to create a single source of truth for SaaS metrics. Build and lead a high-performing team of analytics engineers, BI developers, and data analysts while supporting executive, board, and investor decision-making.

Drive new business and expansion within global enterprises exceeding $7 billion in revenue. Own complex, consultative sales cycles involving C-level stakeholders across procurement, finance, IT, legal, operations, supply chain, and manufacturing. Prospect net-new enterprise accounts, build pipeline, advise customers on procurement transformation, close strategic deals, and help shape sales strategy and culture at a high-growth AI procurement startup.

Establish and scale Zip’s PMO by developing governance models, project standards, methodologies, templates, and delivery tooling. Lead, hire, mentor, and manage project managers while overseeing complex enterprise implementations and global onboarding portfolios. Drive capacity planning, delivery metrics, continuous improvement, executive escalations, and cross-functional collaboration with Product, Engineering, and Customer Success to improve client outcomes and time-to-value.

Design customer-facing procurement product features from concept through launch. Collaborate with engineers, product managers, go-to-market, and customer-facing teams to conduct UX research, develop thoughtful solutions, iterate based on user feedback, and participate in design reviews. The role requires strong visual and UX design skills, effective communication, ownership of end-to-end product design, and familiarity with AI-powered prototyping tools and web application constraints.

Own the HR partnership for Zip’s NAMER go-to-market organization, advising Sales, Marketing, and Customer leaders on organization design, performance, leadership effectiveness, talent strategy, and employee relations. Lead people initiatives, coach managers, support hiring strategy and leveling, and partner with People teams to execute talent programs in a high-growth technology environment.

Design customer-facing procurement product features from concept through launch. Collaborate with engineers, product managers, go-to-market, and customer-facing teams; conduct UX research and testing; iterate based on feedback; and participate in design reviews. The role requires strong visual and UX design skills, end-to-end product ownership, effective communication, and comfort using AI tools for rapid prototyping.

Own post-sales strategy and operations for Customer Success, including account segmentation, book design, forecasting, metrics, reporting, operating cadences, and executive business partnership. Lead cross-functional GTM initiatives across Sales, Marketing, Product, Finance, and Support. Analyze data using SQL, spreadsheets, and BI tools to improve retention, expansion, account health, coverage models, and customer outcomes.

Own strategy and operations for the Solutions Engineering organization, including capacity planning, coverage models, hiring and ramp planning, compensation, metrics, reporting, and operating cadences. Partner with executives and cross-functional GTM teams to solve complex problems, drive strategic initiatives, improve enablement, and optimize technical sales motions. Use SQL, spreadsheets, BI tools, and GTM systems to generate insights and improve revenue execution.