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Commercial Account Executive responsible for closing enterprise SaaS sales, prospecting new opportunities, advising prospects, demonstrating the Zip procurement platform, and delivering value-based sales cycles. The role requires becoming an expert in procurement and Zip’s product, managing deal cycles with sales technology, contributing to sales-process development, and helping build the startup’s culture and team.

Lead customer onboarding and end-to-end ERP/procurement product implementations. Gather requirements, configure customer processes, deliver training, manage implementation projects, and coordinate with product and engineering teams on customer requests and roadmap priorities. Improve post-sales processes to accelerate customer time to value and ensure successful adoption.

Manage enterprise SaaS customer accounts through renewals, upsells, adoption, and value realization. Partner with Customer Success, demonstrate the Zip platform, negotiate contracts, monitor account health, and drive customer retention. Serve as a procurement product expert, support deal cycles, and help build scalable sales processes at a high-growth startup.

Lead Zip’s Business Intelligence and GTM Data Science functions, establishing enterprise data strategy, governed semantic models, dashboards, executive reporting, and AI-ready data foundations. Partner with Finance, Revenue Operations, Product Data Engineering, and GTM teams to create a single source of truth for SaaS metrics. Build and lead a high-performing team of analytics engineers, BI developers, and data analysts while supporting executive, board, and investor decision-making.

Drive new business and expansion within global enterprises exceeding $7 billion in revenue. Own complex, consultative sales cycles involving C-level stakeholders across procurement, finance, IT, legal, operations, supply chain, and manufacturing. Prospect net-new enterprise accounts, build pipeline, advise customers on procurement transformation, close strategic deals, and help shape sales strategy and culture at a high-growth AI procurement startup.

Own the HR partnership for Zip’s NAMER go-to-market organization, advising Sales, Marketing, and Customer leaders on organization design, performance, leadership effectiveness, talent strategy, and employee relations. Lead people initiatives, coach managers, support hiring strategy and leveling, and partner with People teams to execute talent programs in a high-growth technology environment.

Own post-sales strategy and operations for Customer Success, including account segmentation, book design, forecasting, metrics, reporting, operating cadences, and executive business partnership. Lead cross-functional GTM initiatives across Sales, Marketing, Product, Finance, and Support. Analyze data using SQL, spreadsheets, and BI tools to improve retention, expansion, account health, coverage models, and customer outcomes.

Own strategy and operations for the Solutions Engineering organization, including capacity planning, coverage models, hiring and ramp planning, compensation, metrics, reporting, and operating cadences. Partner with executives and cross-functional GTM teams to solve complex problems, drive strategic initiatives, improve enablement, and optimize technical sales motions. Use SQL, spreadsheets, BI tools, and GTM systems to generate insights and improve revenue execution.

As a Commercial Account Executive at Zip, you will close deals, consult with prospects, learn the product, and adapt sales processes to drive growth in a fast-paced startup environment.

Manage enterprise SaaS customer accounts through renewals, upsells, adoption, and value realization. Serve as a trusted advisor and product expert, negotiate renewal contracts, identify customer needs, support demonstrations, and collaborate with Customer Success and internal teams to close opportunities. Help develop sales processes and best practices in a rapidly growing startup while selling to procurement, finance, and legal stakeholders.