Top Tech Jobs & Startup Jobs in NYC, NY

Serves as the first contact for inbound prospects, responding across phone, email, chat, text, and web inquiries. Qualifies leads, uncovers business needs, schedules discovery calls and demos for Account Executives, manages high-volume conversations, documents interactions in Salesforce, and explains BILL’s financial automation products. Success is measured by response speed, meeting quality, conversion rates, customer experience, and KPI achievement.

Own and improve BILL’s accounts-payable onboarding features, from discovery through launch and maintenance. Partner with engineering, design, analytics, marketing, sales, and customer success to improve activation, conversion, and early retention. Define product requirements, success metrics, hypotheses, roadmaps, and delivery plans while advocating for customer needs and supporting go-to-market readiness.

Own a portfolio of complex mid-market SaaS accounts, serving as a trusted advisor to drive retention, adoption, and expansion. Lead executive business reviews, develop success and upsell plans, troubleshoot integrations, resolve customer issues, and manage multi-stakeholder relationships independently. Maintain rigorous process discipline, documentation, SLA adherence, and customer engagement workflows while using Salesforce and Gainsight.

Manage FP&A activities including budgeting, forecasting, operating expense analysis, accruals, prepaids, variance analysis, and month-end close support. Partner with business leaders, Accounting, Procurement, and department heads to guide resource allocation and spending decisions. Prepare executive reporting, analyze vendor spend, and improve finance workflows using AI tools and automation.

Lead technical accounting for revenue recognition, complex transactions, stock-based compensation, and accounting policy development. Serve as the subject matter expert on US GAAP, review complex contracts, prepare technical accounting memos, monitor FASB and SEC updates, and partner with auditors and business stakeholders. The role requires extensive experience in technical accounting, SaaS or fintech revenue models, complex transaction analysis, and communicating accounting conclusions to executives.

Lead product strategy, roadmap, growth, and cross-functional delivery for BILL’s AP and virtual card products. Own the card funnel from acquisition through repeat usage, run experiments, define metrics, build dashboards, and develop business cases using card unit economics. Partner with Engineering, Design, CX, Operations, Marketing, and Sales to launch payment experiences for SMBs, accountants, and suppliers.

Lead BILL’s enterprise business continuity program, critical incident management, crisis response, and risk-based internal audit engagements. Responsibilities include developing BCM policies and recovery plans, coordinating exercises and disruption responses, conducting audits and control testing, validating remediation, reporting risks to leadership, and integrating AI capabilities into monitoring, testing, and reporting. The role requires maintaining audit independence while building strong relationships across business, infrastructure, and security teams.

Lead Oracle Fusion Cloud ERP implementation and post-go-live support across finance processes including R2R, P2P, and O2C. Configure modules, document requirements and functional designs, manage testing, support integrations, resolve issues, and drive enhancements. Partner with Finance, Accounting, auditors, IT teams, offshore technical resources, and business stakeholders. Support financial close, SOX controls, release management, change management, training, and continuous improvement.

Leads product design for BILL’s Spend and Expense products, solving complex customer and business problems from concept through launch. Partners with cross-functional teams, mentors designers, guides design strategy, makes high-impact decisions, and improves product experiences. Uses customer research, experimentation, design systems, AI tools, and feedback to deliver polished, scalable solutions while balancing user needs and business goals.

Build and maintain scalable billing and monetization systems for subscription, pricing, and payment workflows. Develop large-scale applications using Java, AWS, Lambda, event-driven architecture, REST APIs, and GraphQL. Work with multiple databases, implement automated testing, protect data integrity, and collaborate with internal teams to deliver customer-facing pricing and upgrade experiences.