Top Tech Jobs & Startup Jobs in NYC, NY

Serve as the frontline technical expert for Temporal’s developer community. Help customers deploy, scale, troubleshoot, and optimize Temporal in cloud-native environments. Responsibilities include resolving distributed-systems and infrastructure issues, developing observability and automation solutions, improving networking and reliability, and creating infrastructure best practices and diagnostic tools. The role requires direct engagement with developers, engineering teams, and product teams while influencing platform improvements and enhancing developer experience.

Own Temporal Nexus strategy, roadmap, execution, customer discovery, adoption, and cross-functional enablement. Drive delivery of developer experience, operator controls, connector foundations, identity, rate limits, and encryption while shaping future capabilities such as the Connector Ecosystem, Service Hub, and Agentic Communication Fabric. Partner with engineering, customers, field teams, and GTM to prioritize work, define success metrics, launch effectively, and establish Nexus as a durable connectivity layer for distributed systems and AI infrastructure.

Serve as the primary customer-facing technical leader for Temporal’s Majors team in the Eastern United States. Evaluate application fit, educate prospects and customers, position Temporal against alternatives, and drive production adoption and expansion. Partner with Account Executives on account plans, advise technical decision-makers, create reusable architectures and demos, and provide guidance on application design, development, deployment, security, reliability, performance, and cost management. Travel is expected at 25–50%.

Deliver production-ready Temporal implementations for customers and partners. Co-build workflows, establish reliable deployment and scaling practices, operate Temporal Server in cloud and self-hosted environments, and define observability, incident response, and capacity-planning standards. Create reusable runbooks, templates, documentation, and training. Own complex technical delivery issues, reduce escalations, and translate field feedback into product and engineering improvements.

Leads and scales Temporal’s global technical support organization for complex developer and infrastructure issues. Establishes support operations, SLAs, triage, escalation, incident response, RCA, quality, staffing, and performance systems. Develops technical talent, reduces avoidable Engineering escalations, improves customer communications, and partners cross-functionally to convert support insights into product and documentation improvements. Represents Temporal in strategic escalations, critical incidents, enterprise support discussions, and executive readouts.

Own and expand Temporal’s strategic relationship with a Fortune 15 financial services enterprise. Develop multi-year account strategies, drive adoption across business lines and technical use cases, engage engineers, architects, and executives, and convert production success into expanded consumption. Partner with solutions architecture, customer success, developer success, and product teams to ensure deployments reach production and deliver measurable outcomes. The role requires regular on-site engagement with the customer’s Plano-based technology organization.

Lead the design and implementation of core Temporal server features across distributed systems, workflow execution, scheduling, persistence, visibility, and performance. Set technical direction, make reliability and operability improvements, partner cross-functionally, review designs and code, mentor engineers, and support open-source usability. The role requires extensive experience building production distributed systems, strong technical leadership, backend programming expertise, and operational experience with high-scale systems.

Lead AI agent optimization efforts by designing systems that improve token efficiency, response time, reliability, and output quality. Build agentic coding systems, develop AI application patterns, own features end to end, collaborate with engineering and field teams, support the developer community, and create public technical documentation. Work across Python, TypeScript, Java, and Go while serving as a domain expert in agent design and optimization.

Build and shape Temporal’s developer education platform through hands-on courses, tutorials, labs, videos, AI agent examples, and reference implementations. Translate distributed-systems concepts into practical learning experiences, maintain best-practice materials, support trainer and developer certifications, and partner with Product, Engineering, Sales, Marketing, and Solutions Architecture. Gather developer feedback, create scalable enablement assets, and occasionally teach workshops or represent education at events.

Design, implement, and operate features for Temporal’s open source distributed systems server. Solve challenges involving scheduling, task processing, workflow execution, persistence, quotas, visibility, and performance. Improve reliability through testing, observability, dashboards, alerts, runbooks, and documentation. Collaborate across engineering and product teams, participate in design reviews, contribute to developer experience, and mentor junior engineers.