Manage and grow existing client accounts by analyzing performance, identifying upsell and cross-sell opportunities, and implementing retention strategies. Build strong customer relationships, act as the customer advocate internally, collaborate with sales/marketing/product, and monitor account metrics to drive satisfaction and revenue growth.

Own a portfolio of post-sale SaaS accounts to drive retention, renewals, and expansion. Build account plans, identify upsell opportunities using product adoption and data, lead renewal negotiations, rescue at-risk accounts, document account health in CRM, and collaborate with Product, Support, and Marketing. Contribute to automation and AI initiatives to improve CS efficiency.

Own the full sales cycle for Upfluence: run live demos (up to six/day), manage pipeline and quota in Salesforce, close deals, and provide customer feedback to Product, Marketing, and Customer Success. Become an influencer-marketing expert and hit monthly/quarterly targets with uncapped earnings.