Top Tech Jobs & Startup Jobs in NYC, NY

Own the vision, roadmap, launch, adoption, pricing, and go-to-market for Lightning AI’s experimentation and post-training products. Define workflows for experiments, fine-tuning, reinforcement learning, evaluation, model comparison, and production handoffs. Collaborate closely with engineering, customers, executives, sales, Growth, and Finance. Drive product strategy, technical requirements, model evaluations, pricing, metrics, developer experience, and end-to-end execution for ML infrastructure and developer tooling.

Design and scale backend systems for AI agent orchestration, distributed workflows, experiment management, platform APIs, and developer tooling. Build reliable cloud-native infrastructure, improve observability and performance, partner across engineering and research teams, maintain software quality through testing and continuous delivery, and mentor engineers on distributed systems and backend best practices.

Develop and scale the Lightning AI platform across frontend, CLI, APIs, and backend systems. Build features using React, Python, or Go; improve stability, performance, architecture, automation, and continuous delivery. Collaborate with engineering, product, and design leaders, own end-to-end feature development, reduce technical debt, and mentor engineers on system design and problem-solving.

Support ML engineers running large-scale training and inference workloads across Kubernetes, cloud, and GPU infrastructure. Diagnose distributed PyTorch, CUDA, networking, storage, scheduling, performance, and reliability issues. Analyze observability data, guide customers through complex infrastructure problems, support production incidents, and improve platform reliability through automation, tooling, documentation, runbooks, and operational processes. The role partners closely with infrastructure, networking, and platform engineering teams in a hybrid office environment.

Leads Lightning AI’s global customer experience organization, including Technical Account Managers and Support Engineers. Owns strategy, onboarding, adoption, technical success, retention, expansion, account health, escalations, and customer experience metrics. Partners closely with Product, Engineering, Infrastructure, Sales, and Finance to resolve customer issues, influence product priorities, and scale high-touch support through automation and self-service. The role requires strong technical fluency, executive communication, operational rigor, and experience supporting complex SaaS, cloud, developer platform, or AI infrastructure products.

Design and scale reliable spine-leaf data center networks supporting GPU clusters and AI workloads. Build Ethernet fabrics using EVPN/VXLAN and BGP, optimize traffic, support RoCE/RDMA, and manage backbone, WAN, DCI, and edge connectivity. Develop network automation and Infrastructure-as-Code solutions, improve observability and telemetry, troubleshoot distributed performance issues, and collaborate with compute, storage, platform, and operations teams. The role requires hands-on Cumulus NOS expertise and experience with large-scale, high-performance infrastructure.