Provides first-level IT support for workstations, software, printers, AV equipment, user accounts, networks, and remote users. Configures Mac and Windows workstations, manages hardware and software inventories, documents troubleshooting, supports creative applications, and escalates complex issues. Works onsite with creative teams and assists with office and edit bay upkeep, including occasional after-hours support.

Create and organize offline editing projects, manage and transfer media across storage and sharing platforms, transcode and assemble dailies, maintain asset logs, relink and resize media, export edit lists (EDL/AAF/XML), perform QC, backup/archive projects, and troubleshoot for editors while working collaboratively in a fast-paced post-production environment.