Top Tech Jobs & Startup Jobs in NYC, NY

Lead client-facing AI program governance and delivery as PMO manager. Translate business objectives into AI roadmaps and OKRs, oversee AI/ML lifecycle, ensure data readiness, model validation, deployment, and responsible AI compliance. Manage PMO standards, portfolio prioritization, AI-augmented reporting, and lead executive communications while mentoring PMs, TPMs, and analysts.

Manage customer-facing software and AI/GenAI delivery projects from initiation through closure. Build and maintain project plans, schedules, RAID logs, and delivery documentation; communicate status, risks, and dependencies; coordinate cross-functional teams; handle escalations; drive PMO best practices and continuous improvement while adjusting plans to changing priorities and customer needs.

The SLED Account Executive will drive sales growth by closing business, negotiating agreements, and collaborating with partners while managing client relationships and addressing customer needs.

Customer-facing implementation engineer responsible for configuring and deploying NiCE/contact-center solutions, performing technical architecture, database design, programming/integration, business analysis, project lifecycle management, and mentoring junior staff. Works with CRM, telephony, analytics, and related ecosystems to meet client requirements and best practices, ensuring customer satisfaction and successful delivery of technical and business solutions.

Customer-facing implementation engineer responsible for configuring and deploying NICE/contact-center solutions, performing technical architecture, database design, integration and occasional programming, leading projects end-to-end, conducting business analysis, and mentoring junior staff to ensure successful client engagements.

Lead consulting engagements to design, implement, and drive adoption of NICE self-service and AI solutions. Consult with clients on processes and AI requirements, map business cases to solutions, manage stakeholder relationships, guide consultant teams, align launch strategies, analyze client data for improvements, and provide product feedback to development teams.

Own customer success for assigned cloud accounts to drive retention and expansion. Build strong customer relationships, run success and business reviews, manage renewals and escalations, monitor account health, create dashboards and success plans, identify expansion opportunities, and improve adoption and NPS.

The CX Outbound Solution Engineer designs and deploys outbound contact center solutions, focusing on operational efficiency and customer engagement. They work with sales to align solutions with customer needs and lead pilot implementations with a strong grasp of outbound regulations and technologies.

Sell enterprise software to financial services clients by establishing and maintaining C-level relationships, negotiating large deals, coordinating sales activities to meet quotas, and aligning solutions to customer business needs and technical constraints.

Serve as AML subject-matter expert for Americas, drive AML sales strategy, grow pipeline and bookings, enable sales with value-based messaging, liaise with product and services teams, and support customers and partners.