Top Tech Jobs & Startup Jobs in NYC, NY

Serves as a trusted technical advisor for complex CXone customers from pre-go-live through ongoing adoption and optimization. Manages escalations, troubleshoots contact center environments, coordinates cross-functional resolution, delivers training and presentations, drives retention and customer satisfaction, maintains CRM records, and identifies improvement opportunities. Mentors other TAMs, shares technical best practices, supports process initiatives, and travels up to 25% for customer engagements.

Lead and grow a Value Realization Services consulting organization to drive adoption and measurable ROI from NICE CX solutions (quality, interaction/speech/text analytics, AI). Oversee delivery excellence, operational KPIs, revenue and renewal performance, strategic advisory to senior customer executives, and cross-functional alignment with Sales, Product, Engineering, and Customer Success.

The Account Executive will drive new business in Public Safety agencies, managing the sales cycle and building strong relationships with stakeholders across a seven-state territory.

Leads strategic customer success for enterprise accounts, overseeing onboarding, adoption, optimization, renewals, and expansion. Builds executive relationships, conducts business reviews, develops success plans, and drives measurable value from NICE CXone, AI, automation, and analytics capabilities. Coordinates matrixed internal teams, resolves risks, supports account growth, and informs product innovation. Requires extensive SaaS or CCaaS customer success experience, NICE CXone or comparable platform expertise, enterprise account management, and executive communication skills.

Own relationships with key contact center customers from implementation through ongoing use. Resolve complex technical and customer issues, coordinate with support, professional services, product, and engineering teams, meet SLA targets, and drive customer satisfaction, retention, product adoption, and referenceability. Serve as a trusted technical advisor for large, complex accounts.

Manage enterprise customer relationships throughout implementation and adoption of Cognigy’s AI and conversational AI products. Drive measurable business outcomes, retention, expansion, executive engagement, ROI, and customer advocacy. Identify needs, coordinate solutions, track success metrics, lead business reviews, develop engagement plans, create sales proposals, and collaborate with sales and technical teams to deliver long-term customer value.

Owns relationships with key contact center customers from implementation through ongoing adoption and success. Resolves complex technical and customer issues, coordinates with Support, Professional Services, Product Management, and Engineering, ensures SLA performance, and drives customer satisfaction, retention, expansion, and referenceability.

Own relationships with key contact center customers from implementation through ongoing success. Resolve complex technical issues, manage SLA-driven cases, advise customers on platform use, coordinate with Support, Professional Services, Product Management, and Engineering, and drive satisfaction, retention, product expansion, and customer referenceability.

Owns relationships with major contact center customers from implementation through long-term adoption. Resolves complex technical and customer issues, coordinates with support, professional services, product management, and engineering, and ensures SLA performance, satisfaction, retention, and referenceability. Advises customers on technology and business needs while expanding product usage.

Leads strategic customer success for enterprise accounts, managing post-sale engagement, adoption, renewals, expansion, and value realization. Builds executive relationships, develops account plans, drives AI and automation adoption, and coordinates matrixed internal teams. Requires expertise in contact center operations, cloud migration, CXone or comparable CCaaS platforms, analytics, and C-suite stakeholder management. The role manages accounts exceeding $10 million in ARR and requires up to 25% travel.