Top Tech Jobs & Startup Jobs in NYC, NY

Drives net-new business, pipeline growth, and revenue across a seven-state Public Safety and 911 territory. Owns the full sales cycle, from prospecting and discovery through procurement and close, while engaging 911 leaders, government buyers, IT stakeholders, and executives. Positions NiCE solutions, supports RFPs and bids, collaborates with presales and channel partners, delivers presentations and demonstrations, and maintains customer relationships. Requires strong knowledge of public-sector procurement, 911 workflows, criminal justice digital evidence processes, and consultative technology sales.

Manage and grow relationships with enterprise customers, identify upsell/cross-sell opportunities, consult on contact center best practices, deliver customized presentations and business reviews, and track client retention and revenue growth.

Sell NICE Value Realization Services across the Americas by driving services-only opportunities, developing GTM and pipeline, evangelizing solutions, engaging C-level buyers, forecasting, and ensuring delivered value for renewals and expansions.

Lead customer-facing software and AI/GenAI delivery projects from initiation to closure: manage plans, schedules, risks, cross-functional teams, stakeholder communications, and drive PMO best practices while supporting AI-specific evaluation, monitoring, and governance.

Customer-facing Solutions Architect providing consultative expertise on NICE CXone Agent products. Recommend configurations, drive implementations, perform business and technical analysis, train customers, manage Salesforce cases, engage product management, and mentor teammates to ensure customer ROI and satisfaction.

Lead and grow a Value Realization Services consulting organization to drive adoption and measurable ROI from NICE CX solutions (quality, interaction/speech/text analytics, AI). Oversee delivery excellence, operational KPIs, revenue and renewal performance, strategic advisory to senior customer executives, and cross-functional alignment with Sales, Product, Engineering, and Customer Success.

Lead VRS consultant responsible for owning customer business cases, driving adoption and ROI of NiCE solutions, leading CX/contact-center transformation engagements, delivering advisory services on quality management and analytics, building stakeholder relationships, creating ROI models, and identifying additional engagement opportunities.

Serve as a trusted advisor for designated accounts, manage escalations, ensure SLA/CSAT targets, analyze support trends, drive technical resolutions, enable product adoption, mentor engineers, and coordinate cross-functional communication for post-implementation success.

Senior leader accountable for strategic customer success of Enterprise/Strategic accounts. Lead Technical Account Managers and CS teams to drive retention, NPS/CSAT, upsell, account P&L, process improvements, and executive customer advocacy.

Lead customer success for the Strategic Segment, managing Technical Account Managers and success teams to drive retention, NPS/CSAT, account P&L, upsell/cross-sell, process improvements, and executive customer advocacy while partnering across Sales, Product, Services, and R&D.