Top Tech Jobs & Startup Jobs in NYC, NY

Manage customer-facing software and AI/GenAI delivery projects from initiation through closure. Responsibilities include project planning, scheduling, RAID tracking, stakeholder communication, risk and dependency management, escalation handling, cross-functional coordination, and PMO process improvement. The role also supports AI project evaluation, data readiness, model performance monitoring, AI-specific risk tracking, prompt engineering awareness, cost considerations, and governance practices.

Drive enterprise sales for NiCE Cognigy’s AI platform across the U.S. market. Build pipeline, generate ARR, manage direct and partner-led sales cycles, develop account plans, coordinate RFP/RFI responses, and close complex enterprise deals. The role requires engaging senior executives, communicating deal structures and ROI, collaborating with internal teams and channel partners, and representing Cognigy at industry events.

Leads customer success for strategic enterprise accounts by driving adoption, retention, customer health, ROI, and long-term value. Serves as a trusted executive advisor, coordinates cross-functional resources, manages escalations and SLAs, conducts business and technology reviews, and facilitates technical troubleshooting. The role also mentors peers, improves processes, and supports strategic account and renewal planning.

Lead enterprise AI transformation programs with VP, Director, and C-suite stakeholders. Define transformation roadmaps, business cases, operating models, and change programs while directly scoping, designing, building, and deploying conversational AI agents. Guide cloud migration to NiCE CXone, orchestrate front- and back-office workflows, coordinate technical and business stakeholders, and translate strategic objectives into measurable outcomes across customer experience, operations, workforce augmentation, and compliance.

Manages SaaS customer contract renewals and negotiations, focusing on customer retention, revenue growth, pricing, multi-year extensions, and risk mitigation. Prepares financial reports, contracts, presentations, and renewal metrics; collaborates with account, technical, and finance teams; engages senior customer stakeholders; and uses Salesforce and Excel to track renewal performance.

Serve as AML subject-matter expert for Americas, drive AML sales strategy, grow pipeline and bookings, enable sales with value-based messaging, liaise with product and services teams, and support customers and partners.

Sell NICE Value Realization Services across the Americas by driving services-only opportunities, developing GTM and pipeline, evangelizing solutions, engaging C-level buyers, forecasting, and ensuring delivered value for renewals and expansions.

Lead VRS consultant responsible for owning customer business cases, driving adoption and ROI of NiCE solutions, leading CX/contact-center transformation engagements, delivering advisory services on quality management and analytics, building stakeholder relationships, creating ROI models, and identifying additional engagement opportunities.

Enable and mentor partners to sell and deliver NiCE AI/CCaaS solutions. Lead technical discovery, demos, PoVs, and architecture reviews; build partner enablement content; manage technical partner relationships, integrations, release impacts, and service scoping.

The AI Solution Strategist will bridge technical teams and business stakeholders to define and launch conversational AI agents while managing multiple complex projects and ensuring customer success and engagement.