Provides onsite and remote IT support for customer offices, including desktop, laptop, peripheral, operating system, software, network, and printer troubleshooting. Manages ITSM tickets, SLAs, root-cause analysis, asset inventories, CMDB records, onboarding, offboarding, endpoint protection, documentation, and lifecycle management. Coordinates with offshore network and security teams and supports office setups, upgrades, and continuous service improvements across New York and New Jersey.