Coordinate meetings, track and complete action items, support strategic projects and business planning, improve operational processes, document procedures, monitor internal and external SLAs, and collaborate cross-functionally in a fast-paced technology company.

Lead a team handling complex US and UK insurance complaints, personally investigate escalated motor and property disputes, manage regulatory referrals, conduct root-cause analysis, maintain audit-ready complaint processes, and partner with Claims, Product, Engineering, QA, and Compliance to improve systems and outcomes.