Supports human participant UX research studies by coordinating participant activities, preparing study environments and materials, operating and troubleshooting research equipment, collecting and validating data, maintaining study records, and performing quality checks. The role also assists with lab operations, inventory tracking, protocol adherence, participant care, issue escalation, and continuous process improvement.

Leads participant engagement and recruitment initiatives for qualitative market research projects. Develops sourcing strategies, manages recruitment programs, budgets, partnerships, and performance metrics, and collaborates cross-functionally to achieve participant acquisition and client satisfaction goals. Coaches team members, improves engagement and conversion, supports panel growth, and drives projects from conception through completion.