Provide platform reliability and operational support for AEM as a Cloud Service and Vercel hosting platforms. Monitor health and performance, troubleshoot incidents, manage CI/CD pipelines and deployments, maintain integrations (DAM, Workfront, Azure, Akamai), enforce governance/security, perform capacity planning, run on-call incident response, and produce operational runbooks and RCAs. Drive platform maturity, automation, and stability for modern web applications (Next.js/React).

Design and build complex dashboards and interactive visualizations in Power BI and SAP SAC; integrate and model data from SAP BW, SAP HANA, and SQL; develop planning models and advanced formulas for financial/operational planning; gather requirements from stakeholders; optimize dashboard performance, manage data pipelines, and maintain report stability.