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Lead the TPA Implementation PMO for Life & Annuity platforms, governing a portfolio of conversions and transformation programs. Drive delivery excellence, financial and commercial management, stakeholder engagement, PMO CoE development, risk/escalation management, and build scalable PMO teams across product, technology, operations, and clients.

Prepare and track outgoing audit letters, maintain Excel-based logs, respond to provider chats/emails, make outbound calls, escalate issues, comply with HIPAA, and support audit workflows to meet quality and productivity standards.

Operate and continuously improve ServiceNow-based change management: validate high-risk changes, facilitate CABs, manage change calendar, configure the Change module and integrations, produce KPI reporting, drive automation and DevOps/CI-CD alignment, partner with Incident and Problem teams, and ensure audit-ready change records with accurate CI/Service usage.

Provide L2/L3 support and enhancements for Microsoft Dynamics workloads; build and maintain Azure Functions and integrations; manage CI/CD with Azure DevOps; triage and remediate cloud vulnerabilities daily; support DR readiness, performance tuning, and controlled releases to production.

Senior AWS Analytics Engineer. Posting contains no detailed responsibilities or qualifications beyond the job title.

Design and deploy enterprise-grade generative AI systems across the 7-layer stack, select and fine-tune models, build LLMOps pipelines and observability, integrate with cloud platforms and APIs, enforce data protection, manage hallucinations, lead technical strategy, and act as onshore client technical liaison.

Prepare, review, and send outgoing audit letters; monitor delivery confirmations and reprocess failures; handle chats and email correspondence; escalate issues, report system/workflow problems, and comply with HIPAA and quality/productivity standards to support the audit process.

Handle escalated inbound calls and provider communications, research payer systems for refund/claim questions, log and return voicemails, monitor email/chats, escalate issues, meet quality/productivity standards, and comply with HIPAA.

Senior Business Analyst for insurance data and systems: elicit and document business/functional requirements, create BRDs/FRDs and user stories, perform SQL-based data analysis and source-to-target mappings, support testing (SIT/UAT), collaborate with stakeholders, data engineers, QA and delivery teams across end-to-end Agile project lifecycle.

Lead technical delivery for Life Insurance and Annuity clients: design solutions and architectures, produce technical design docs, mentor distributed teams, drive code quality and integrations (APIs), maintain mainframe and .NET codebases (COBOL, C#, DB2/SQL), and leverage AI tools (GitHub Copilot, Claude Code, custom agents) for automation and efficiency.