Leads North American Customer Support and Customer Solutions, setting strategy, managing technical support operations, and improving service delivery. Oversees managers, KPIs, SLAs, escalations, capacity, quality, and efficiency. Uses customer insights, operational data, AI, and automation to scale processes and improve outcomes. Partners with Product, Engineering, Sales, Customer Success, and Implementation while guiding organizational planning and high-impact customer situations.

The AI Product Manager is responsible for strategy and execution of AI solutions, managing product roadmaps, collaborating with teams, and improving AI performance through metrics and user feedback.

The Account Executive will manage qualified inbound leads, drive full-cycle sales, conduct product demos, and develop proposals for SaaS solutions in EHS and compliance industries. They will also expand opportunities and maintain account activity using Salesforce.