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The role involves driving enterprise account strategy, crafting personalized outbound outreach, qualifying opportunities, and collaborating with AEs to build pipeline.

Manage and grow Chainguard's international IP portfolio, lead enforcement actions, advise engineering and product teams on open source licensing and product terms, draft and review terms of service and partner agreements, and build scalable IP processes and templates as the function expands.

Serve as the technical lead for enterprise sales: qualify prospects, run demos, POVs/POCs, respond to RFPs/RFIs, partner with sales and engineering, and secure new logos while growing existing accounts.

The Enterprise Business Development Representative will prospect, qualify leads, and set appointments to support the sales team, focusing on cybersecurity solutions.

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.

Own and execute global payroll operations and analytics: build pre-payroll audit reporting, run end-to-end US payroll cycles, manage payroll inputs and EIB uploads in Workday, coordinate with global payroll vendors and tax cases (OSV), investigate discrepancies, maintain payroll data, and improve payroll workflows and automation.

Manage and execute territory sales plans in the Southeast, build relationships with decision makers, qualify and advance inbound/outbound leads, forecast and hit quota, manage opportunities in CRM, collaborate with product/support/sales engineering, and travel to customers as needed.

Drive territory sales by qualifying leads, evangelizing Chainguard solutions, managing pipeline and CRM, forecasting and exceeding quota, collaborating with product and sales engineering, and traveling to customer sites as needed.

Manage the AMER Technical Support Engineering team owning L2/L3 escalation operations, ticket routing, and handoff quality. Coach and develop engineers, run escalation retrospectives, track escalation health metrics, and partner with engineering on tooling and LLM-assisted automation to improve resolution times and product feedback loops.

Own detection quality, roadmap, and customer experience for Chainguard's shared scanner platform. Improve malware and greyware detection, scale scanning across artifact types, define policy and investigation workflows, and partner with engineering, product security, and GTM to deliver enterprise-ready scanning capabilities.