Consults with enterprise retail customers to understand business needs, design and demonstrate SaaS solutions, develop future-state roadmaps, scope statements of work, and support implementation handoffs. Partners with sales, product, engineering, project teams, and customer success to drive adoption, reduce implementation risk, and demonstrate measurable business value. Requires strong presentation, discovery, solution architecture, retail systems, and customer advisory skills.

Partner with sales to gather customer requirements, design and demo Upshop SaaS retail solutions, scope SOWs, draft deliverables, lead discovery sessions, provide SME guidance, maintain demo environments, and hand off to project and customer success teams. Act as trusted advisor to executives, develop future-state roadmaps, reduce implementation risk, and support sales events and trade shows. Travel up to 30%.