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Own technical implementation workstreams across multiple customer accounts, drive rapid AI platform activation, lead user sessions and technical presentations, and build scalable solutions for clean handoffs. The role combines hands-on solution building, client-facing consulting, stakeholder collaboration, and customer outcome ownership in a fast-moving manufacturing technology environment.

Design and build scalable backend services, data-processing workflows, APIs, databases, cloud infrastructure, and AI-powered systems. Lead architecture and technical strategy, own reliability and production operations, mentor engineers, and guide cross-team initiatives from design through deployment. The role focuses on transforming unstructured customer data into reliable structured outputs and developing LLM-powered and agentic workflows.

Own the architecture and implementation of production data ingestion systems for manufacturing data. Build scalable backend services and cloud infrastructure using Python, PostgreSQL, and Kubernetes; solve integrations across heterogeneous enterprise systems; establish validation, lineage, monitoring, and alerting; and partner with Engineering, Product, and customer-facing teams. Provide technical mentorship, influence system design, and balance rapid delivery with production-grade reliability.

The Strategic Solutions Director is responsible for managing senior customer relationships, driving commercial outcomes, leading pilot-to-production conversions, and ensuring team alignment for account success.

The AI Solutions Director will oversee and enhance customer engagements, ensuring efficient delivery and driving value realization from AI solutions while managing a team and client relationships.

Architect and scale agentic systems powering the Axion platform: own orchestration, memory, retrieval, reasoning, evaluation, and observability. Harden pipelines from messy ingestion to agent-driven root-cause insight, establish rigorous testing for non-deterministic LLM systems, set technical direction, and mentor engineers while partnering with Product and Engineering leadership.

The Senior Director of Customer Success will lead Axion's customer experience, manage a team, oversee strategic accounts, define success metrics, and collaborate with various departments to ensure customer satisfaction and growth.

Partner with senior leaders to build foundational people systems for scale: performance management, manager enablement, leveling, onboarding/offboarding, feedback loops, workforce planning, and data-driven retention and engagement strategies. Coach managers on sensitive employee relations and collaborate with Recruiting, Finance, and Operations to align compensation and organizational design.

Develop and own Axion’s content strategy and narrative for its AI-powered manufacturing quality platform. Create LinkedIn posts, case studies, ebooks, campaigns, and other short- and long-form content. Interview customers and subject-matter experts, translate complex technical concepts for varied audiences, support the marketing funnel, and establish the company’s voice while collaborating with marketing and leadership.