Top Tech Jobs & Startup Jobs in NYC, NY

Own and expand a portfolio of strategic public safety accounts through upselling, cross-selling, renewals, and multi-product adoption. Build executive relationships, develop account plans, navigate public-sector procurement, manage pricing and expansion conversations, forecast accurately, and maintain CRM hygiene. Partner with customer success, implementation, product, marketing, support, and contracts teams. Represent the company at customer sites, user groups, and conferences, with approximately 70% travel.

Leads strategy and execution of B2B demand generation programs for a SaaS public safety technology portfolio. Owns campaigns, marketing automation, CRM usage, content, webinars, pipeline growth, budgets, KPIs, reporting, and ROI optimization. Partners with Sales, Product, and Customer Success on positioning, launches, enablement, and market expansion. Mentors colleagues and leads complex cross-functional initiatives while ensuring CJIS security compliance.

Leads end-to-end recruitment for senior, leadership, confidential, and business-critical roles. Partners with executives and senior leaders on hiring strategy, sourcing, talent mapping, selection, and candidate experience. Advises using recruitment metrics and market intelligence, leads talent acquisition initiatives, improves processes and tools, supports executive searches, coaches the team, and promotes structured, inclusive hiring while ensuring legal and privacy compliance.

Identify, qualify, advance, negotiate, and close enterprise sales opportunities for public safety software solutions. Build territory pipelines, meet quotas, manage complex government buying cycles, demonstrate products, communicate value to agency decision-makers, and maintain customer relationships. Use MEDDPICC, Challenger Sales, persona-based value mapping, AI-enabled sales tools, and Salesforce CRM to manage opportunities and forecasts. Travel up to 75% and comply with CJIS security requirements.

Sells SaaS technology solutions to law enforcement agencies within an assigned territory. Responsibilities include prospecting, pipeline management, needs assessments, product demonstrations, negotiation, deal closing, and customer relationship development. The role uses MEDDPICC and Challenger Sale methodologies, collaborates with Product, Customer Success, Marketing, and Sales Operations, and attends client meetings and industry events. Requires familiarity with government procurement, public safety agency needs, CRM and demo tools, and travel of up to 20–40%.

Drive revenue growth and territory expansion for AI-assisted public safety SaaS products. Own the full sales cycle from prospecting through contracting and close, deliver product demonstrations, qualify opportunities using MEDDPICC and Challenger Sale, manage pipeline and forecasting in Salesforce and Gong, expand existing accounts, and build relationships with public safety agencies, government partners, and executive stakeholders.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.