Top Tech Jobs & Startup Jobs in NYC, NY

Rotational internship across Customer Support, Product Management, and Customer Success. Provide technical support, manage incidents, improve incident intake and workflows, test support processes, use AI tools and automation, support account management tasks, gather end-user requirements for data pipelines and reporting, analyze source data for quality issues, and create technical documentation.

Assess and process claims for Accident, Critical Illness, LTC, Short-Term Disability, and Hospital Indemnity. Investigate claims, review medical records, verify coverage, determine liability, document findings in claims systems, communicate with claimants and providers, ensure regulatory compliance, participate in quality initiatives, and generate claims reports to improve operations.

Create and execute test plans, cases, and scripts for features, bug fixes, integrations, and releases. Investigate, document, track, and validate defects and customer issues. Communicate release changes and draft release notes. Use AI-assisted tools when appropriate and contribute to QA process and standards improvements.

Provide technical phone support and document all customer interactions in the ticketing system. Diagnose and fix software issues, install and update applications, databases and OS components, train users, identify revenue and process-improvement opportunities, and report status to the manager while collaborating with Support, Development, Professional Services, and Product teams.