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Rotational internship across Customer Support, Product Management, and Customer Success. Provide technical support, manage incidents, improve incident intake and workflows, test support processes, use AI tools and automation, support account management tasks, gather end-user requirements for data pipelines and reporting, analyze source data for quality issues, and create technical documentation.

Create and execute test plans, cases, and scripts for features, bug fixes, integrations, and releases. Investigate, document, track, and validate defects and customer issues. Communicate release changes and draft release notes. Use AI-assisted tools when appropriate and contribute to QA process and standards improvements.

The M&A professional will support acquisition strategies by conducting research, meeting prospects, analyzing deals, and managing diligence throughout the acquisition lifecycle.

Lead sourcing and evaluation of vertical-market software acquisition targets, build relationships with founders and executives, advance deals with senior leadership and M&A team, use AI tools and maintain CRM discipline, mentor colleagues to strengthen sourcing and investment judgment, and travel across the U.S. and Canada as needed.

The Customer Success Consultant is responsible for driving business growth through strategic sales, managing partner relationships, ensuring successful onboarding, and collaborating with cross-functional teams for enhanced customer engagement.

Design, develop, maintain, and enhance SmartCop public-safety applications across the software development lifecycle. Collaborate with cross-functional teams, use C#/.NET and MS SQL Server, consume/develop web services, apply object-oriented design, leverage AI-assisted development tools, participate in code reviews, and follow automated testing and quality-focused practices. Support deployment, troubleshooting, and implementation decisions while meeting North American Central Time collaboration requirements.

Provide technical phone support and document all customer interactions in the ticketing system. Diagnose and fix software issues, install and update applications, databases and OS components, train users, identify revenue and process-improvement opportunities, and report status to the manager while collaborating with Support, Development, Professional Services, and Product teams.