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Lead creation and scaling of Customer Success Operations in the US: design PMO and project management standards, build project tracking/reporting and onboarding/learning systems, configure teams and resourcing, surface project status and risks to leadership, provide coaching to priority projects, and monitor team sustainability to manage burnout risk.

The Director of Customer Implementation leads high-stakes enterprise accounts, focusing on account strategy, team leadership, and delivering business value through complex project management and customer success.

Generate outbound pipeline and support enterprise sales for a technical B2B SaaS product. Partner with Enterprise AEs across the sales cycle, run discovery, craft value-based messaging, manage multi-stakeholder deals, deliver presentations and RFPs, and translate technical features into measurable business impact.

Embed with strategic utility customers to design and build custom solutions on the Neara platform. Develop features, visualizations, UI, and integrations using the Neara SDK, TypeScript/JavaScript, Java, and Python. Serve as technical architect and advisor, lead training/workshops, and align platform configuration and data integrations with customer systems.

Serve as a technical-commercial advisor to enterprise utility customers to drive Neara platform adoption, define and validate business cases and ROI, run training/workshops, embed solutions into customer workflows, and identify expansion opportunities while collaborating with Sales and Deployment teams.

The role focuses on leading editorial efforts to define industry narratives around energy infrastructure, translating regulatory changes into strategic content for executives, and influencing sales and positioning through high-impact communications.