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The Director of Success will manage post-onboarding processes for mid-market accounts, focusing on retention, product adoption, and customer satisfaction. Responsibilities include team leadership, metrics monitoring, and cross-functional collaboration to optimize customer outcomes.

Manage and grow existing SMB accounts by owning the full sales cycle, identifying upsell and cross-sell opportunities, analyzing customer data for expansion, becoming a product expert, collaborating with SDR/CSM teams, and delivering exceptional customer service while meeting quota.

Manage end-to-end onboarding for SMB customers, deliver tailored training, drive quick wins and adoption, establish usage habits to boost retention, and identify and mitigate at-risk clients to reduce churn.

Manage partner-sourced customer implementations from handoff through payroll go-live and initial stabilization. Lead kickoff, configure accounts and integrations, train users, document architecture and risks, troubleshoot issues, and coordinate across partners, Sales, Support, Product, and Integrations to ensure accurate employee pay and on-time payroll.