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Manage key enterprise customers to ensure client retention and growth, driving value realization through a consultative approach and engagement with senior executives.

The Director of Success will manage post-onboarding processes for mid-market accounts, focusing on retention, product adoption, and customer satisfaction. Responsibilities include team leadership, metrics monitoring, and cross-functional collaboration to optimize customer outcomes.

Manage and grow existing SMB accounts by owning the full sales cycle, identifying upsell and cross-sell opportunities, analyzing customer data for expansion, becoming a product expert, collaborating with SDR/CSM teams, and delivering exceptional customer service while meeting quota.

As an Account Executive, you will manage the full sales cycle, consult businesses on the platform, and provide customer service to convert clients into paying customers.

As an Expansion SDR at Connecteam, you'll engage existing customers to identify upsell opportunities and book demos for Account Managers, requiring 140+ calls daily.