Top Tech Jobs & Startup Jobs in NYC, NY

Manage high-value enterprise and strategic customers across the United States. Develop success plans, drive platform adoption and value realization, engage executive stakeholders, identify expansion opportunities, analyze customer usage data, manage escalations, and promote advocacy. The role requires enterprise B2B SaaS experience, workforce management knowledge, consultative communication, and collaboration across global teams. It is fully remote within specified U.S. states, with occasional customer and industry-event travel.

Own the full sales cycle for SMB customers, managing pipelines, meeting quotas, consulting prospects, demonstrating Connecteam’s SaaS platform, and converting sign-ups into paying customers. The role requires strong customer relationships, product expertise, cross-functional collaboration, feedback gathering, and independent work in a remote, fast-growing environment. Fluency in French is required.

Own the full sales cycle for SMB SaaS customers, manage an account pipeline, achieve quota, consult prospects, convert signups into paying customers, provide excellent service, gather customer feedback, and collaborate cross-functionally to influence product improvements.

The Director of Success will manage post-onboarding processes for mid-market accounts, focusing on retention, product adoption, and customer satisfaction. Responsibilities include team leadership, metrics monitoring, and cross-functional collaboration to optimize customer outcomes.

Manage end-to-end onboarding for SMB customers, deliver tailored training, drive quick wins and adoption, establish usage habits to boost retention, and identify and mitigate at-risk clients to reduce churn.