Owns renewals, retention, and expansion for assigned Luma customer accounts. Responsibilities include managing the full renewal cycle, identifying expansion opportunities, conducting needs assessments, negotiating terms, forecasting account health and revenue, maintaining CRM records, and collaborating with Customer Success, Strategic Account Executives, Renewals, Presales, Finance, and RevOps. The role engages scientific researchers and laboratory decision-makers and requires 30% or more travel.

Develop and maintain LabArchives electronic laboratory notebook, inventory, and scheduler products. Collaborate with product, operations, and support teams to design, build, test, release, and improve software features across front-end, back-end, and database layers. Create unit tests and expand automation frameworks, participate in code reviews, security audits, and accessibility evaluations, and contribute to continuous improvement in a remote environment.

The Account Executive is responsible for selling Protein Metrics solutions, managing customer relationships, and coordinating sales and marketing efforts with a focus on enterprise deployments in the Mid Atlantic U.S.