Own technical implementations of AI-powered patient access agent deployments from workflow discovery through configuration, testing, troubleshooting, and go-live. Translate customer requirements into workflow logic, prompts, rules, integrations, and tooling. Partner with customer-facing and internal teams, resolve production issues, and convert recurring needs into reusable product capabilities, documentation, and implementation processes.

Lead product definition, prioritization, and experience design for AI Agents in healthcare. Translate customer and clinical signals into requirements, guardrails, measurement, and continuous improvement while partnering with engineering, implementation, and customer teams to operationalize safe, reliable agent behavior.